patient experience

Pandemic puts renewed focus on importance of the patient experience

April 26th, 2021

It's Patient Experience Week! Now, more than ever, it is vital to keep the patient experience at the top of mind. Despite visitor restrictions and other safety measures, there are lots of ways faculty and staff can improve the patient experience at Michigan Medicine. Click through to learn about a few of those strategies, along with finding out how you can celebrate the people who focus on the patient experience every day!

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Clear masks help connect providers, patients

March 30th, 2021

For patients who depend on lip reading and facial expressions for effective communication, the world seemingly became inaccessible overnight as masks became prevalent due to COVID-19. Click through to learn how providers at Michigan Medicine are taking steps to improve the patient experience by wearing clear masks that keep part of their face visible to patients.

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Music mattered most: Faculty, staff come together to grant one final wish for patient

February 2nd, 2021

When the prognosis for patient David Labelle grew dire, a team of faculty and staff came together to help him live out one of his long-time dreams: playing the grand piano at University Hospital. Click through for this heartwarming story of perseverance, commitment and dedication to providing patients with the ideal experience at Michigan Medicine.

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