patient experience

Patient Experience (PX) 101 sessions return for winter

January 17th, 2023
Newly added winter sessions of Patient Experience 101 (PX 101) are now open for registration to all faculty, staff, and learners! Nursing and Social Work CEs are provided as part of this learning opportunity. We encourage you to share this with members of your team. Click here to register for a session in Cornerstone.  AboutRead more

Week in Review: HOPE and JOY Awards; wintertime reflections for health care workers – and more!

December 16th, 2022

The holiday season was front-and-center this week at Headlines. For many, it’s a time of hope and joy, and, not coincidentally, this is the time of year the Office of Patient Experience hands out HOPE and JOY awards to those who go above and beyond for patients. There was also a heartfelt message of gratitude to Michigan Medicine employees and readers learned how to respectfully discuss religion in the workplace. For all that and more, click through for the Week in Review!

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How a clinical trial expanded options for a patient with a rare cancer

December 14th, 2022

When patient Lori Robertson’s cancer returned, doctors noted she might only have a year left to live. But a clinical trial through the Rogel Cancer Center made her options look brighter. Click through for Robertson's story, which she hopes will help future patients.

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Patient Experience Week is coming – celebrate with us! 

April 20th, 2022

Come celebrate Patient Experience Week at Michigan Medicine from April 25-29! This nationally recognized week is designed to recognize and honor the faculty, staff, patients and families who impact the patient experience. Click through for details of the events and resources that will be made available throughout the week.

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Who cares for Fido when you suddenly become hospitalized?

October 26th, 2021

Tiffany Braley, M.D., M.S., an associate professor of neurology at U-M Health, was surprised when a patient she was caring for explained why they needed to go home from the hospital as soon as possible: their pets. After she heard several more patients voice concern for their cats, dogs and other animals at home as they sat in the hospital, she soon realized that this occurrence was not uncommon. So she and a group of colleagues studied the problem and are looking to find solutions that help both the patient and their pets. Click through to learn more!

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Pandemic puts renewed focus on importance of the patient experience

April 26th, 2021

It's Patient Experience Week! Now, more than ever, it is vital to keep the patient experience at the top of mind. Despite visitor restrictions and other safety measures, there are lots of ways faculty and staff can improve the patient experience at Michigan Medicine. Click through to learn about a few of those strategies, along with finding out how you can celebrate the people who focus on the patient experience every day!

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Clear masks help connect providers, patients

March 30th, 2021

For patients who depend on lip reading and facial expressions for effective communication, the world seemingly became inaccessible overnight as masks became prevalent due to COVID-19. Click through to learn how providers at Michigan Medicine are taking steps to improve the patient experience by wearing clear masks that keep part of their face visible to patients.

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Music mattered most: Faculty, staff come together to grant one final wish for patient

February 2nd, 2021

When the prognosis for patient David Labelle grew dire, a team of faculty and staff came together to help him live out one of his long-time dreams: playing the grand piano at University Hospital. Click through for this heartwarming story of perseverance, commitment and dedication to providing patients with the ideal experience at Michigan Medicine.

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