What’s in a preferred name?

June 21st, 2022

Why is using someone’s preferred name so important? In a word: respect. As we welcome new team members this summer, we will be learning some new names. Some may be unfamiliar, some may be nicknames and some may not match a person’s given name. Our HRO (High Reliability Organization) skill of this month aligns well with Pride Month. Introduce yourself using your chosen name, including chosen pronouns. Click through for details!

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Rounding: A game-changer that builds teams and a sense of belonging

May 10th, 2022

The High Reliability Organization (HRO) manual describes rounding as “a method for connecting with front line employees to reinforce our commitment to safety and creating an exceptional experience for patients and employees.” This is an accurate definition but, if you talk to anyone consistently engaged in rounding — both leaders and staff — they will tell you it goes deeper than that. It is a game-changer. Click through to learn how rounding is helping make intuitive connections and building teamwork across Michigan Medicine.

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Put me in, coach! C&W safety and reliability coaches improve patient, employee safety and experience

March 15th, 2022

A sports team’s coach. A lifestyle coach. A fitness coach. But a coach for…safety? As a highly reliable organization: yes! Michigan Medicine's safety and reliability coaches are unit-based front-line staff who provide peer support and reinforce HRO and culture of safety practices. During Patient Safety Awareness Week, click through for more on these vital team members!

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Thriving and surviving: How one initiative came at the right time

February 9th, 2022

Over the past few years, the term “HRO” has been buzzing in our ears. From training to successful patient stories to effective chain of command processes and even improved communication skills, HRO has made an impact on our organization. Click through to learn how "high reliability has helped us not only survive but thrive during difficult times," and get refreshed on some of the most important lessons to learn as part of the HRO journey!

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HRO Tools of the Month: Cross-checking and coaching

November 15th, 2021

With less than two months left in the year, time may seem to be passing by in a flash. While many are preparing for the holidays, others are preparing for flu season and potential COVID-19 cases. In both personal and professional life, distractions or a sense of rushing may occur. That means now is the perfect time to pay attention to detail and use crossing-checking to help yourself and those around you. Click through to learn more about this important high reliability tool — and another, coaching — that will help you in your daily work!

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HRO skill focus: Building trust through Humble Inquiry

April 23rd, 2021

To humbly ask a question. It sounds like it would be the easiest of tasks among the arsenal of safety-focused skills required of leaders within a High Reliability Organization (HRO). In reality, most participants of the popular Humble Inquiry course now offered at Michigan Medicine find it much more complex, and more life-changing, than they expected. Click through for more on the course and how you can apply Humble Inquiry into your work life!

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