Patient Experience

RSS Feed

Patient Experience Learning Forum: The Power of High Quality Connections to Elevate Your Team and Your Patient Care

July 8, 2021

Join us for an engaging conversation with Dr. Monica Worline to understand how we can forge high quality connections, and the powerful impact these connections can have on our patients, our teams, and ourselves. Click here to register for the webinar. Presenter: Monica Worline, PhD Monica Worline, PhD, is an organizational psychologist and co-founder of the idea incubator EnlivenWork(link is external), which is dedicated to working in collaboration with our partners to bring some of the world’s most powerful ideas to life and awaken the curiosity, compassion, and courageous thinking that drive organizations to thrive. Monica serves as the Faculty Director…

2021 Evan Newport HOPE Awards

June 7, 2021

The HOPE Award was developed and designed by Scott Newport and his son Noah - inspired by those who allowed Evan, Scott’s son, to have a happy childhood while he was a patient at C.S. Mott Children’s Hospital. Not only does Evan’s legacy live on at Mott, but his award has given us the opportunity to acknowledge those who work hand-in-hand with patients and families across the entire health system.

Culture as a Lens into Grief (An Office of Patient Experience & Interpreter Services collaboration)

May 24, 2021

Participants will view a film of interviews with family members of Michigan Medicine Limited English Proficiency(LEP) and American Sign Language(ASL)deceased patients followed by a panel discussion of interpreters. They will describe ethical dilemmas within different cultures, how to navigate patient/family experience during end of life events and considerations of culturally conscious care. After completing the course, the attendees will be able to explore cultural differences related to end of life events and grief/loss situations, examine the basics of medical interpretation and discuss how to contact and interact with Michigan Medicine interpreters and LEP/ASL patients. The target audience is all faculty,…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

May 18, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Click here to register via MLearning.   This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

May 18, 2021

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve. Click here to register via MLearning. This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

May 18, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Click here to register via MLearning.    This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

May 18, 2021

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve. Click here to register via MLearning. This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

May 18, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Click here to register via MLearning. This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about key…

Big Hearted Stories: Generations

May 3, 2021

On May 27, 2021, Big Hearts for Seniors will present Big Hearted Stories: Generations, a free (donations welcome) virtual event. This engaging program will provide a platform for talented local storytellers to share their heart-warming, true-life experiences. These compelling stories will bring laughter, inspiration, and maybe even a few tears. Special guests include emcee Vic Strecher, Ph.D. MPH, Professor of Health Behavior and Health Education in the U-M School of Public Health, and former University of Michigan Men’s Basketball Head Coach John Beilein. BHS is comprised of five community-supported programs of Michigan Medicine that serve older adults. Together, Ann Arbor…