Patient Experience

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Culture as a Lens into Grief (An Office of Patient Experience & Interpreter Services collaboration)

April 21, 2021

Participants will view a film of interviews with family members of Michigan Medicine Limited English Proficiency(LEP) and American Sign Language(ASL) deceased patients followed by a panel discussion of interpreters. They will describe ethical dilemmas within different cultures, how to navigate patient/family experience during end of life events and considerations of culturally conscious care. After  completing the course, the attendees will be able to explore cultural differences related to end of life events and grief/loss situations, examine the basics of medical interpretation and discuss how to contact and interact with Michigan Medicine interpreters and LEP/ASL patients. The target audience is all…

Breast Cancer: Progress and Discovery Healthy You webinar

April 6, 2021

A diagnosis of breast cancer can be life-altering, both for the person receiving the diagnosis and for friends and family. In this one-hour webinar, Michigan Medicine physician-researchers Lynn Henry, MD, PhD, and Corey Speers, MD, PhD, will help you understand the current process of of diagnosis and treatment, and and discuss the typical path that a patient diagnosed with breast cancer will experience. The doctors will provide updates on the latest in screening, diagnosis, treatment options, and survivorship issues for women and men diagnosed with breast cancer. They also will discuss topics of ongoing research in breast cancer and highlight some of the…

Patient Experience Learning Forum: Elevating the Patient Experience in the Virtual Environment

March 29, 2021

Click here to register online for the Zoom link. Join us for an engaging presentation and interdisciplinary panel discussing the unique challenges posed by providing care in the virtual environment, and best practices for showing patients and families that we care. Participants will receive a brief introduction to the concept of patient experience and the unique challenges faced by patients and families during the COVID-19 pandemic, including the increasing role of virtual care, and learn about strategies and behaviors that they can employ to show patients and families that they care in the virtual setting (e.g. video, phone). The didactic…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

March 5, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Register here via MLearning.  This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about key behaviors that…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

March 5, 2021

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve. Register here via MLearning. This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

March 5, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Register here via MLearning. This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about key behaviors that…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

March 5, 2021

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve. Register here via MLearning. This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

March 5, 2021

Join us for an engaging opportunity to discuss how we measure patient experience, how we can excel at service recovery, and how we can reconnect to our purpose in service of the patient experience. Register here via MLearning. This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about key behaviors that…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

March 5, 2021

Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve. Register here via MLearning.  This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact…