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OHEI Community Conversation: Office of Patient Experience: Keith Gran, Molly White, Pedro Coracides & Josie Aguirre

January 8, 2021

OHEI is now offering a re-formatted Community Conversations approach that is virtual. We feel that it is important to carve out space for dialogue, provide support for one another, promote self-care, and share valuable resources. It is important now, more than ever, for us to come together as a community. *Please note that we welcome and encourage participants to bring forth topics at these sessions. The format for each session allows for spontaneous conversation. We are developing topics and content in a fluid manner based on the voiced needs of our community and may make changes accordingly. OHEI Events Michigan…

CEW+Inspire Workshop | Launching Your Ship

January 7, 2021

Presenter:  Wendy Ann Woods, CEW+ 2019 Carol Hollenshead Inspire Award for Excellence in Promoting Equity & Social Change Award Winner In this workshop, Woods will share experiences in creatively tackling problems and experiencing the joys of coalition building. Participants will be encouraged to think about how they approach situations where the ship they are in seems to be stuck in a port and is not going anywhere. Stuck in racism? Stuck in sexism? Stuck in certain social classes? What do you need to make your ship sail? Will a new captain do it? Or, should you be the “Captain of…

Bioethics Grand Rounds-Addressing COVID Vaccine Hesitancy Webinar

January 6, 2021

The rapid development of vaccines to combat the COVID-19 pandemic is being heralded as a success of modern medicine. But vaccines can only curtail pandemics when enough people are willing to use them, and substantial vaccine hesitancy already exists in many populations. The speed of vaccine production and availability through an emergency use authorization, coupled with political divisiveness and broad skepticism of scientific claims, all affect people's perceptions of vaccines and hence threaten our ability to achieve herd immunity. In addition, a national history of research abuses and health inequities for communities of color influences how the medical community fosters and…

OHEI Community Conversation: Middle Eastern Resource Group: Doing the Impossible: If We Can Reverse Cell Fate, Why Can’t We Reimagine Success

December 24, 2020

OHEI is now offering a re-formatted Community Conversations approach that is virtual. We feel that it is important to carve out space for dialogue, provide support for one another, promote self-care, and share valuable resources. It is important now, more than ever, for us to come together as a community. Rana Dajani is a Professor of molecular cell biology, currently Cmalakova Fellow at the Jepson school of Leadership at the University of Richmond, Harvard Radcliff fellow, a Fulbrighter, Eisenhower fellow, former center of studies director, Hashemite University, Jordan, Yale and Cambridge visiting professor. World expert on genetics of Circassian and…

OHEI Community Conversation: Vaccine Hesitancy: Andrew Shuman, MD FACS

December 24, 2020

OHEI is now offering a re-formatted Community Conversations approach that is virtual. We feel that it is important to carve out space for dialogue, provide support for one another, promote self-care, and share valuable resources. It is important now, more than ever, for us to come together as a community. Please join us in welcoming Dr. Andrew Shuman: • Assistant Professor, Division of Head and Neck Oncology, Department of Otolaryngology - Head & Neck Surgery, University of Michigan Health System • Co-Chief, Clinical Ethics Service, Center for Bioethics and Social Sciences in Medicine (CBSSM), University of Michigan Medical School • Chief,…

OHEI Community Conversation: Discussion on Microaggression Facilitators: Rita Claxton & Tina McPherson

December 24, 2020

OHEI is now offering a re-formatted Community Conversations approach that is virtual. We feel that it is important to carve out space for dialogue, provide support for one another, promote self-care, and share valuable resources. It is important now, more than ever, for us to come together as a community. *Please note that we welcome and encourage participants to bring forth topics at these sessions. The format for each session allows for spontaneous conversation. We are developing topics and content in a fluid manner based on the voiced needs of our community and may make changes accordingly. OHEI Events Michigan…

Patient Experience 101: Measurement, Service Recovery, and Reconnecting to Purpose

December 23, 2020

This is the second half of a two-part offering serving as an introduction to Patient Experience, and the aim is for all attendees to care about the patient's experience at a deep and profound level. Participants will learn about the ways patient experience is evaluated in the health system (including a brief overview of patient satisfaction surveying) and about key behaviors that can improve those evaluations. Participants will also learn the "LAST" model of service recovery (Listen/Apologize/Solve/Thank). The session will conclude with an exercise guiding the participant to explore their purpose, core values, and personal strengths as they relate to…

Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families

December 23, 2020

This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact of empathy in our setting. Click here to register via MLearning. 

OHEI Community Conversation: Keeping Your Spirits High Facilitators: Clarissa Love & Nicole Figueroa

December 23, 2020

OHEI is now offering a re-formatted Community Conversations approach that is virtual. We feel that it is important to carve out space for dialogue, provide support for one another, promote self-care, and share valuable resources. It is important now, more than ever, for us to come together as a community. *Please note that we welcome and encourage participants to bring forth topics at these sessions. The format for each session allows for spontaneous conversation. We are developing topics and content in a fluid manner based on the voiced needs of our community and may make changes accordingly. OHEI Events Michigan…