Office of Patient Experience Learning Forum


Thursday, June 8, 2023


11:00am - 12:30pm




In this learning forum, we will discuss what kind of data is collected, how that data is interpreted and how units/departments can use data to make better informed decisions about how to increase patient satisfaction scores.  The forum will also present how units/departments can utilize Tableau to keep track of how their department is doing.  We will learn about the STAR ratings for providers.  These ratings, in conjunction with the overall scores of each unit/department, including how nurses score, allow us as an organization to understand areas of improvement not only by provider but the whole team, including nursing.  We will also learn about the different types of patient experience data that is required through CMS, such as HCAHPS.

Continuing Education Credits – Nursing and Social Work (Instructor-Led Sessions Only)

•  University of Michigan Health Nursing Professional Development & Education is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. 1.5 nursing contact hours will be provided.

•  Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.

Register Here


Please let us know how we can ensure that this event is inclusive to you.  Zoom Live Transcript/Captions will be enabled for these sessions.  If there are accommodations or access needs that we can help facilitate, please contact Nikki Greet at