Patient Experience Learning Forum


Wednesday, April 26, 2023


1:00pm - 2:30pm




We Are Better Together: Our Journey to Becoming a Highly Reliable Organization is Foundational in Providing an Exceptional Patient Experience

Safety and Quality are critical in our high reliability journey to providing excellence in patient care.  High reliability skills, coupled with teamwork across the enterprise create a culture of empowerment of staff and builds trust with our patients and families.   

This discussion will center around the importance of patient centered care, as it related to Michigan Medicine’s goal of zero harm.

Continuing Education Credits – Nursing and Social Work (Instructor-Led Sessions Only)

  • University of Michigan Health Nursing Professional Development & Education is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. 1.5 nursing contact hours will be provided.
  • Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.


Please let us know how we can ensure that this event is inclusive to you. Zoom Live Transcript/Captions will be enabled for these sessions. If there are accommodations or access needs that we can help facilitate, please contact Nikki Greet at

Click here to register for the webinar