HITS to upgrade/replace telephone equipment in multiple locations

Between now and fall 2023, Health Information Technology & Services (HITS) will replace approximately 8,750 telephones across 50 different Michigan Medicine locations.

Here’s what you need to know:

  • Legacy 7945/65 Cisco telephones will be exchanged for new 8811 models.
  • Workers from our vendor (Optanix) will be visiting units to perform this work.
  • Each swap will take just a few minutes – no significant outage is expected.
  • Only the telephones themselves are changing – phone numbers, etc., will remain the same.

Questions? Need help?

  • For more information about the HITS telephone replacement project, visit michmed.org/cisco-swaps.
  • Visit the Michigan Medicine Help Center (help.med.umich.edu/it) to chat, submit a ticket and find answers to common questions

Visit the HITS Get Help page for additional support methods.