HITS to upgrade/replace telephone equipment in multiple locations
February 28, 2023 //
FOUND IN: Updates & Resources,
Health Information Technology & Services
Between now and fall 2023, Health Information Technology & Services (HITS) will replace approximately 8,750 telephones across 50 different Michigan Medicine locations.
Here’s what you need to know:
- Legacy 7945/65 Cisco telephones will be exchanged for new 8811 models.
- Workers from our vendor (Optanix) will be visiting units to perform this work.
- Each swap will take just a few minutes – no significant outage is expected.
- Only the telephones themselves are changing – phone numbers, etc., will remain the same.
Questions? Need help?
- For more information about the HITS telephone replacement project, visit michmed.org/cisco-swaps.
- Visit the Michigan Medicine Help Center (help.med.umich.edu/it) to chat, submit a ticket and find answers to common questions
Visit the HITS Get Help page for additional support methods.
