Create trust by asking questions: The art of humble inquiry

FOUND IN: Events, Quality/Safety


Friday, February 10, 2023


1:00pm - 3:00pm




As part of the Michigan Medicine team, how do you use your interactions to encourage colleagues to express their ideas, questions, concerns or share errors without fear? Creating these types of interactions requires building trust and psychological safety through asking effective questions, active listening, and reflection. These three fundamental skills, collectively called humble inquiry, foster open and respectful conversations, and create the conditions necessary for becoming a High Reliability Organization (HRO). In this course you will practice humble inquiry and have the opportunity to reflect on the connections to your own work situation. Purpose Encourage every Michigan Medicine team member interaction be supportive of the conditions necessary to support a High Reliability culture. This course is on Zoom. Please register at Quality Department, Create Trust by Asking Questions: The Art of Humble Inquiry