Hospital Care at Home patient ‘can’t thank us enough’

October 27, 2022  //  FOUND IN: News, ,
The team that cared for Santini, L-R: Cassondra Kiley, R.N., John Hunter, M.D., Maribel Weitz, P.T.

Approximately a 3-minute read

Key takeaways:

  • Philip Santini became the first direct enrollment patient for Hospital Care at Home, meaning he never presented to the hospital initially.
  • The program treated him with hospital-level care in his home, as he received three infusions per day for six days.
  • Santini was thrilled with program: “Everything about the care I received was exceptional, especially the caregivers.”

Philip Santini contacted his primary care physician, Jane Chargot, M.D., regarding an infection and was given a prescription for an antibiotic. When test results showed he wasn’t recovering as expected, he was phoned at home and told he would need to go to the hospital to get infusions three times a day for several days. 

He was packed and ready to head out to the hospital when he received another phone call. An alternative plan was suggested instead — Hospital Care at Home.

Care at Home, a program which improves the patient experience while freeing up hospital beds, has already admitted or transferred more than 50 patients from the Emergency Department and inpatient hospital to receive hospital-level care in the comfort of their own homes.

When the Care at Home team accepted its first direct enrollment patient (a patient who never presented to the hospital initially), it was no surprise that there was a celebration of the milestone.

Santini, himself, was so thrilled, he wrote this grateful letter:

Santini said the care he received was exceptional.

Dear Dr. Jane,

I can’t thank you enough for your role in getting me admitted to the Hospital Care at Home program. I was their first direct enrollment patient. What a great program. There was no reason for me to have a hospital stay and I was certainly glad that I could avoid both coming to the ED and being hospitalized there.

Everything about the care I received was exceptional, especially the caregivers. I got excellent care from all involved.

I hope the word gets out to doctors and patients about this option for hospitalization. Definitely a win-win for all. Thanks again for thinking of and looking out for me!


“I was ready to head out to the ED,” Santini said. “I even had a list of things to take when I got a call from Stephanie Paran (R.N., Briarwood Family Medicine). She had talked to my doctor and they wanted me to consider being part of the program. She said it would be just like going to the hospital but staying home. She was right.”

Although he initially didn’t know what to expect, he later said the care team far exceeded his expectations.

“The staff was wonderful, every one of them,” he said. “They gave me the infusions three times a day for six days. They took my regular medications away and gave me their own medications like they do in the hospital. They checked the infection, drew blood and even brought in an ultrasound machine. I didn’t know that was possible.”

Santini estimated he would have been in the hospital for at least five or six days, if not for Hospital Care at Home. After discharge, a Michigan Visiting Nurse visited once a week until he completed his round of oral antibiotics.

He believed treatment at home has helped the healing process.

“I’ve never felt really comfortable in the hospital,” he said. “It’s hard to get good sleep there. At home I had my own food, my own bed, plus my wife is here. No one has to go out of their way to visit me. It’s a healthier experience. I would encourage anyone to consider it.”