Surveyors from the Joint Commission have arrived!

August 8, 2022  //  FOUND IN: Strategy & Leadership

Michigan Medicine anticipates that the Joint Commission visit will last five days and the team of surveyors will visit all clinical areas at onsite and off-site locations. 

The scope of the survey encompasses both inpatient and outpatient venues across all hospitals, health centers and Home Care Services. 

A large portion of the survey agenda will involve surveyors walking around tracing the care given to patients, inquiring about the care delivery process, observing work practices and interviewing staff, patients and families. 

The survey process will also include a special focus on the environment of care, fire safety issues and emergency preparedness.  

How can you contribute to a successful survey?

What organizational support is available during the survey?

  • A Survey Command Center will be in operation during the entire survey to answer questions and address concerns or issues. It can be reached at 734-763-7439 between 8 a.m. and 5 p.m. 
  • Various departments, including pharmacy, infection prevention, EVS and more, will be making routine sweeps to identify and remediate issues.
  • Managers/supervisors will be rounding in their departments to support their staff & answer questions.

Will you be kept updated on survey progress and findings?

  • Zoom facilitated institutional briefings will take place at the end of each day of survey (Monday through Thursday) at approximately 6 p.m. On Friday, an open “Exit” Zoom call will take place approximately at 2 p.m. If the time changes, a follow-up communication will be sent. Zoom links will be shared via email on Day 1 for the daily briefings and Exit conference.
  • Members of AdForum, MPlan, ACU leadership, service chiefs and department chairs should facilitate communications and share pertinent information with their departments, staff and faculty based on:
    • Daily morning Briefings (Tuesday through Friday) where they will receive “official” comments directly from surveyors. 
    • Evening communications (Monday through Thursday) where they will receive “unofficial” summary of observations from Survey Liaisons at the end of each day’s survey activity.

With your help we can have a successful survey and continue our long history of successful accreditation. Thank you for your cooperation.