Adult Hospitals achieve 90th percentile in overall patient care rating

August 10, 2022  //  FOUND IN: News,

This week, the executive leadership team for University Hospital and Frankel Cardiovascular Center announced that the Adult Hospitals at U-M Health have achieved a new all-time high ranking in overall patient care, based on the Press Ganey Adult Inpatient Survey comparing patient feedback from more than 560 hospitals and health systems across the country.

A score of 92.7 at the end of fiscal year 2022 placed U-M Health in the 90th percentile for overall rating of care.

“This is our highest ranking to date and speaks volumes about the tremendous work of our teams,” said Cathy Kendrick, M.S., R.N., CNML, NE-BC, chief nursing officer for the Adult Hospitals. “To achieve this – especially in light of the challenges we’ve faced in recent years – is truly outstanding.”

Devin Lippert, administrative director for the Office of Patient Experience, said that being in the top 10% in the nation for patient experience is not easy to accomplish.

“The care provided here is patient and family centered and built on the foundation of an engaged care team,” said Lippert. “I want every staff and faculty member wearing the Michigan Medicine badge to know that you made this difference.”

Linda Larin, M.B.A., FACHE, chief operating officer for the Adult Hospitals, said the 90th percentile ranking means that patients feel they are receiving the highest quality care.

“Our teams are dedicated to our core values of caring, innovation, inclusion, integrity and teamwork,” said Larin. “Every day, we demonstrate these values in the care we provide.

“Patients see and appreciate that they are our number one priority at Michigan Medicine,” she said.

Hitinder Gurm., M.D., chief clinical officer for the Adult Hospitals said the Press Ganey ranking shows that patients value the knowledge, skill, collaboration and compassion that go into the care they receive.

“Experience is an important part of the new BASE strategic priorities at U-M Health,” said Gurm. “Our care teams have been focused on improving patient experience by enhancing communication with patients and families and involving patients in their plan of care.

“We are grateful to every team member for their commitment to ensuring the best possible outcomes and experience for our patients who entrust us with their lives.”

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