New hub to help organization improve capacity management operations, streamline care

April 12, 2022  //  FOUND IN: Strategy & Leadership

Soon, Michigan Medicine will debut a new hub designed to improve capacity management operations, care progression and quality and to allow the organization to better serve patients and team members.

The Michigan Medicine Capacity Operations and Real-time Engagement (C.O.R.E.) Center — or M2C2 — will utilize real-time data, predictive analytics and artificial intelligence to empower decision-making and streamline operations.

How it will work

Workstreams engaging more than 100 staff from dozens of departments are building dashboards and custom analytic tiles that will address everything from where capacity is in the moment, where discharge delays are occurring and how certain patients are diverting from care progression.

When the center opens, teams of patient flow coordinators, admission triage coordinators, admission triage associates and clinical expeditors will be housed together within M2C2, alongside many other roles. In addition, groups such as the Rapid Response Team, the Sepsis team, Central Staffing Resource, Care Management, Environmental Services and Patient Transport may touch down periodically or have a home in the center. They will be joined by an analytics team and other support staff.

That way, the staff members can collaborate in a way that enhances patient flow in a safe, efficient way — allowing the organization to impact as many lives as possible.

Additionally, the M2C2 team will provide real-time capacity information and an array of other critical information and analytics, which will be accessible outside of the center, including new dashboards in MiChart, making information accessible to faculty and staff across the organization.

Where to find it

M2C2 will be located on the second floor of UH South across from the former Mott Gift Shop.

Faculty and staff will likely notice renovations to the space that are scheduled to begin in May, with a tentative projected completion date of October.

You can follow along with the progress of M2C2 and get regular updates by bookmarking this webpage.