Michigan Medicine recognized for health care for LGBTQ+ communities

April 13, 2022  //  FOUND IN: News, ,

Michigan Medicine received a score of 100 on the 2022 Healthcare Equality Index (HEI) and is designated as a “Leader in LGBTQ+ Healthcare Equality.” This HEI index is developed and maintained by the Human Rights Campaign. 

The organization has been on a path to improving the health care experience for patients that identify as lesbian, gay, bisexual, transgender and queer. These patients face unique challenges when managing basic health care needs.   

“This score is a testament to the many years of work in advancing LGBTQ+ health at Michigan Medicine,” said Pedro Coracides, project manager in the Office of Patient Experience. “It serves as a proud moment in our journey to become a leader in meeting the needs of this community as they seek safe and equitable care.”

HEI scores are based on four main categories: non-discrimination and staff training, patient services and support, employee benefits and policies, and patient and community engagement.  

David Miller, M.D., M.P.H., president of U-M Health, emphasized the importance of improving LBGTQ+ health care delivery. “Access and Experience are fundamental components of our strategic priorities to Build our BASE (Belonging, Access, Safety, Experience). We want all of our patients, including those in the LGBTQ+ communities, to receive equitable care and have the best possible experience at U-M Health.”

Since 2018, Michigan Medicine has been on the road to improving the experience for LGBTQ+ patients, faculty and staff, with efforts like the establishment of the Advisory Committee for the Advancement of LGBTQ+ Health at Michigan Medicine (ACALHM). The committee aims to create enduring and affirming spaces to promote the health and well-being of patients, families, learners, staff, faculty and visitors of all sexual orientations, gender identities and gender expressions.? 

The committee has taken the lead on: 

“I’m proud of the work done by The Advisory Committee for the Advancement of LGBTQ Health at Michigan Medicine and many others to make Michigan Medicine a more inclusive place to work, learn and heal,” said David Brown, M.D., associate dean for health equity and inclusion. “This LGBTQ+ work drives our mission, advances our healthcare equity priorities, and aligns with our core values of caring, inclusion and belonging, integrity, teamwork and innovation.” 

U-M has implemented policies and benefits to support LGBTQ+ faculty and staff, including gender affirming coverage.  

“This could not have been possible without all the hard work and dedication of many throughout Michigan Medicine,” said Keith Gran, chief patient experience officer. “Although we scored 100, this does not mean our work to improve health care for LGBTQ+ patients is finished. We have many initiatives still ongoing throughout the health system to ensure our LGBTQ+ community has the best experience possible.”