Patient Experience Week is coming – celebrate with us! 

Come celebrate Patient Experience Week at Michigan Medicine from April 25-29! This nationally recognized week is designed to recognize and honor the faculty, staff, patients and families who impact the patient experience.   

“Experience is one of our foundational strategic priorities to Build our BASE (Belonging and inclusion, Access, Safety, and Experience), and we strive every day to ensure our patients have the best possible experience when the receive their care at Michigan Medicine” said David Miller, M.D., M.P.H., president of U-M Health. “We are very appreciative of the Office of Patient Experience and their focus on our patients, particularly this week but also year-round.”

The Office of Patient Experience has planned a week of engaging activities focused on inspiring and educating you on all things related to the patient experience. 

• Monday, April 25: Plain Language Pledge, 2 p.m. – 3 p.m., register here 
• Tuesday, April 26: PX 101 class, 7 a.m. – 8:30 a.m., click here to learn more and register 
• Wednesday, April 27: Plain Language Pledge, 11 a.m. – noon
• Thursday, April 28: Patient Experience Learning Forum, 2 p.m. – 3:30 p.m., click to learn more and register 
• Friday, April 29: PX 101 class, noon – 1:30 p.m., click here to learn more and register 

NOTE: The PX 101 classes and Learning Forum have opportunities for continuing education credits. Please click on the link to learn more.

If you are unable to participate in these events, there are other opportunities to engage with patients and teams:

• Patient Story Library: Available on the OPE website. Patients and families share experiences in their own words. These stories are poignant, touching and offer a lens into the patient perspective of health care.  
• Patient Experience Resource Hub: A robust collection of resources that is designed to support faculty, staff and learners as they work to improve the patient experience. Topics include: 
  • Communication 
  • Empathy 
  • Resilience and Burnout 
  • Service Recovery 

• Bright Spots Patient Experience Posters: Learn how teams throughout the institution are improving the lives of patients and families in large and small ways. 
• Download a Zoom background for your virtual meetings and celebrate your impact on the patient experience!