Don’t look like a phish-er: Ensure your emails are read and not reported as phish  

March 31, 2022  //  FOUND IN: Updates & Resources

Have you ever had a colleague pass over one of your emails — or delete an important communication that you needed a response to? Sometimes it is human error, but sometimes it may be that we are sending the wrong message, so to speak. 

Given that many of us receive hundreds, if not thousands of emails, per week — coupled with the fact that malicious online attackers further muddy our inboxes with potentially harmful material, it’s more important than ever to ensure your communications look safe and professional. Here are some tips for helping to do that:

ENSURE YOU ARE EASILY IDENTIFIED 
Send emails from your official U-M account(s), whenever possible This ensures recipients know the email is sent from a trusted source 
Provide information in signature of the email.  This quickly helps the recipient identify who you are. Include email and other contact information, in case of questions. 
BE CLEAR AND DIRECT 
Write a clear Subject line This gives the recipient a quick understanding about what the email contains 
Put the Bottom Line Up Front (BLUF) This gives the recipient a brief description of what is expected from the email (e.g., this is informative, this requires a response, etc.) 
MAKE LINKS AND ATTACHMENTS CLEAR
Avoid short URLs Including full URLs help recipients easily determine where the link is directed 
Explain attachments in email Fully explain what the attachments are (if any) and what they are intended to provide 
Give navigation instructions, where applicable List the name of the website, application, etc. And any additional instructions for finding required information 

 

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