HITS apprenticeship program provides participants with competitive skill sets and experiences 

February 23, 2022  //  FOUND IN: News

Apprentice programs are often misconceived as “manual” jobs that provide little value to an organization and do not lead to full-time positions. However, the Health Information Technology & Services (HITS) Service Desk Apprenticeship Program has proven otherwise by paying entry-level candidates to train in front-line technology support. 

Upon completing the program, participants receive 2,008 hours of on-the-job training, 17 credit hours and a Computer Technology Systems Certificate from Washtenaw Community College. 

Service Desk apprentices are trained in customer service, work in a professional IT department and get experience supporting IT improvement tasks. This valuable skill set sets them up as obvious hires for hiring managers across U-M.   

The program has repeatedly provided candidates with the tools to flourish in their Michigan Medicine IT roles and beyond. 

Previous apprentice, Tom Bisbee, emphasized how understanding the Michigan Medicine HITS department was a critical element to his learning process. After his apprenticeship experience, he was hired as a desktop support specialist with ITS. 

“There are so many people, roles, and departments that work together to form an IT department. It was overwhelming at first, but it was cool to learn and understand the department and industry over time,” said Bisbee. 

Bisbee’s experience discovering the breadth of an IT department is one of the many advantages that apprentices walk away with. Apprentices not only gain industry insight, but they also comprehend crucial components to Michigan Medicine and IT across campus. Which made him a competitive candidate when applying for positions in the organization. 

Vlad Miskevich, desktop support manager with Information Technology Services (ITS), stated his experience hiring an apprentice from the program was overwhelmingly positive. He said apprentice exposure to the Michigan Medicine culture and HITS’ various customer bases make candidates from the program more aware of the ways U-M operates. 

“We support everyone from a custodian to the dean and everyone in-between,” Miskevich said. “Former apprentices are aware of the various technologies we use to solve problems.”  

Miskevich said there is a clear difference between job candidates who come from inside of the university versus outside.  

“In my case, it was helpful to hire someone with knowledge of the things that are done on the medical side of campus. It saved us a lot of time because they already knew technology, and we were able to integrate them into our team and work much faster.” 

Vlad’s insight reflects the quality of the skills participants attain through the apprenticeship program.  

Apprenticeship applications are being accepted through the U-M Careers website through Feb. 25.