Do you know your HRO?

Did you know that information delivered through stories can be 22 times more effective than just facts only? This is why, as a High Reliability Organizations (HRO), it is recommended that all Michigan Medicine teams, including non-clinical groups, are encouraged to share real-life safety stories at the beginning of their team huddles and staff meetings.

Sharing safety stories is a simple, yet powerful way to celebrate successes and inspire each other to improve safety standards. The stories are two-minute statements which can involve patient care, workforce processes or even personal examples which remind us to remain focused on safety and reliability.

The following resources can help you develop and share safety stories:

• If you are having trouble collecting good safety examples, visit the High Reliability Website, which includes an HRO Sightings Archive.
• Need a start with writing a story? Use this Safety Story Template.
• Want a reminder to share a story. Use this sample agenda with safety story prompt.
• It is suggested that each story should follow the three-part storytelling structure. See the graphic below.  

For more information about HRO skills visit the High Reliability website or the Path Forward website.