Advancing Healthcare Improvement
Thursday, April 7, 2022
1:00pm - 3:00pm
In this course, you will apply structured problem-solving methods to address a real work problem. You can work on a problem by yourself or bring a team of 2-5 members (teams are recommended for best results!). Throughout five 2-hour sessions over 10 weeks, you will receive brief instructions on each part of the problem-solving process followed by time to work on your actual problem with guidance from a coach.
To APPLY the scientific problem solving process by solving a real problem you or your team is responsible for. As part of the Michigan Medicine team, how do you use your interactions to encourage colleagues to express their ideas, questions, concerns or share errors without fear? Creating these types of interactions requires building trust and psychological safety through asking effective questions, active listening and reflection. These three fundamental skills, collectively called humble inquiry, foster open and respectful conversations and create the conditions necessary for becoming a High Reliability Organization (HRO). In this course you will practice humble inquiry and have the opportunity to reflect on the connections to your own work situation.
Please register at Quality Department, Advancing Healthcare Improvement