You’re invited: Patient Experience Learning Forum

December 15, 2021  //  FOUND IN: Updates & Resources

All Michigan Medicine faculty and staff are invited to the next Patient Experience Learning Forum, “Service Recovery and De-escalation Strategies to Improve the Patient Experience.”

This engaging presentation and interprofessional panel conversation will discuss service recovery and its role in high-quality, compassionate care.

This event will be held on Tuesday, Jan. 11 from noon-1:30 p.m. via Zoom. Please click this link to register for the session. After registering, you will receive a confirmation email with an option to add the event to your calendar. If you have any trouble registering, ensure that you are using your email (vs.

You can find more details by clicking this link for event information. Continuing education credits are available – please see below for details.


Please let us know how we can ensure that this event is inclusive to you. This event will have live transcription enabled. If there are other accommodations or access needs that we can help facilitate, please contact Kate Balzer at or 734-232-0687, preferably at least one week prior to the event.

Continuing education credits

  • Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.  (OBN-001-91) 1.5 nursing contact hours will be provided.
  • Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.5 continuing education clock hours.
  • The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. The University of Michigan Medical School designates this live activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


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