Mask policy: Accommodations for individuals with disabilities

August 16, 2021  //  FOUND IN: Updates & Resources

With COVID-19 cases once again on the rise, and the delta variant appearing to drive another surge in the state, Michigan Medicine’s masking policy remains in effect. Masks or face coverings are required for all staff, patients and visitors while inside Michigan Medicine facilities and the courtyard of the main medical campus, regardless of vaccination status.

Universal masking has been a key strategy for protecting everyone from exposure to others that may be infected with COVID-19.

If you encounter someone without a mask, politely ask them to mask up. If they state that they are not wearing a mask because of a disability, please verify that the individual meets the Americans with Disabilities Act definition of disability and assess the need for accommodation. For the protection of others, anyone unmasked should be removed from public areas immediately. 

Every effort should be made to identify those requesting a masking accommodation prior to their arrival to avoid contact with other patients. Effective accommodations include allowing the patient to wait in the car until they are ready to be seen. However, patients must still be informed that they must still wear masks when in any public spaces and when being seen by clinicians.

The Patient Relations and Clinical Risk team is available to triage any patient complaints related to the masking policy. They can be reached at 734-936-4330.