Making a Difference: Michigan Medicine core values

May 24, 2021  //  FOUND IN: Our Employees, ,
Making a Difference. Be Inspired.

Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Each month, Headlines features a set of randomly selected submissions from the Making a Difference awards program that highlight our employees’ dedication to an organizational core value.

This is a great way to demonstrate how employees are living out the values in the education, research and patient care settings.

This month, all five Michigan Medicine core values are featured: caring, integrity, innovation, inclusion and teamwork. The following entries recognize the commitment of faculty, staff and learners to live these values in their daily work.

Honoring such contributions helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

You matter, your work matters — and we appreciate you!

CARING

Zimbabwe Williams, Environmental Services

Zimbabwe makes a difference every shift he works! Not only does he go above and beyond ensuring the cleanliness of our 4A unit, he has compassion and empathy for our patient population. I have been present several times as he enters a patient’s room. He is always kind and puts our patients at ease with conversation and an explanation of what he is doing. Today he came to find me to let me know my patient needed me. I am truly impressed with Zimbabwe’s work ethic and reverence toward the human condition.

Felicia Paris-Brooks, Revenue Cycle

Thank you, Felicia, for handling a stressful situation appropriately while staying calm. While in the office on a recent day, another employee became very ill. Felicia stepped up to assist. She had another staff member call 911 while she sat with the employee until police and EMS arrived. She was in the right place at the right time. Thanks again, Felicia, for your kindness and caring!

INTEGRITY

Sean O’Beirne, C&W 8E

Sean, you are being recognized for having made a good catch — something that makes a difference for our patients or staff related to safety, quality, cost or care delivery. Thank you for your using the chain of command and for speaking up for safety when you found a pill in the recessed end of a dry erase marker at the sub-unit nursing station. We thank you for your awareness and attention to detail in the situations around you and for your willingness to speak up.

Brian Reau, hospital maintenance

Brian, thank you so much for finding the cause of a smell on the third floor of Med Inn! Everyone here is appreciative of your investigative work, which helped you identify the cause of the smell and work to fix it, creating a more enjoyable environment for all. We are forever in your debt.

Tamico Taliaferro, centralized scope processing

Tamico recently caught a potentially dangerous situation after listening to a patient’s family when regarding patient history. That helped prevent patient risk, as the patient had a heart condition that no longer made her a candidate for an MRI. Thank you so much for caring and taking the time to let us know!

INNOVATION

Michael Jacobs, HITS

Michael deserves recognition for reimagining the HITS Monthly Report! The new format of the report is a hit on multiple levels — it’s easier for staff to read and use, it’s easier to generate and it improves focus on those truly “key” performance indicators. We’ve received a lot of positive feedback on this report and wanted to thank you personally for making a difference that helps propel the department forward!

Lisa Stebelton, otorhinolaryngology

Lisa has gone above and beyond by generating fresh ideas for our educational programs and carrying them out. She has done a fantastic job of working with the priorities of the lab and elevating the program. She is an absolute pleasure to work with and she is a great team player. Thank you Lisa!

Sarah Blonsky, H.O., pediatric cardiology

Dr. Sarah Blonsky showed an incredible amount of ingenuity and compassion during the redirection of care on one of our longest-admitted patients. At the time of withdrawal, music therapy was not available to capture this patient’s heart beat. Dr. Blonsky was able to use a remote stethoscope to do so and then successfully transfer this to the patient’s parents. This significant act will allow the family to hold on to a piece of their child that otherwise would have been lost.

INCLUSION

Katie Vloet, Development — Communications

Thank you, Katie, for organizing and leading the team discussion for International Women’s Day. You are a champion for diversity, equity and inclusion, and I appreciate your willingness to start necessary conversations, even when they are uncomfortable. Our team is better because you are on it!

Lloyd Goldsmith, quality-patient safety

I want to recognize Lloyd for outstanding work in improving our patient safety event reporting system. Lloyd recognizes the voice of our front-line staff and seeks to build a system that will work for them. Lloyd works with all customers and departments to create synergy and alignment for building common goals. I am so appreciative of the environment Lloyd has created around a tool that is essential in our pursuit of safety.  Thank you!

Brandy Hendershot, CVC operating rooms

Brandy, our new nurse interns were deeply touched by your highly-personalized welcoming to the CVC OR. Your hand-crafted badge pulls and personalized notebooks are thoughtful and rare. The time and creativity that you invested in welcoming our new employees is reflective of your compassion, care and professionalism. Thank you for all that you do!

TEAMWORK

Chelsea Stoner, Kristen Reed and Tasha Globensky, UH radiology

There was a patient that had an unexpected finding on their MRI. It was recommended they go directly to the ED after the completion of their imaging. At this time, it was coordinated that she would be able to see her sister (waiting for her in the car) prior to her ED admission. Thank you to the three of you for your involvement and going above and beyond for patient care and human decency!

Amy McGonegal, Brighton Center for Specialty Care OR/PACU

Amy’s enthusiastic commitment to the professional development of staff is authentic and extremely welcoming. Amy eagerly collaborates with other operating room departments within Michigan Medicine to provide highly-personalized perioperative orientations. In doing so, she enhances the skills of her staff while also supporting the professional growth of new staff.

Charles Brown, HITS

Charlie was an integral part to the recent migration of iPads in ULAM. Over the last month, more than 120 iPads were collected, rebuilt, retagged and deployed to customers with the new profile. This project spanned multiple teams at HITS but could not have been successful without him.

Thank you from ULAM and academic engagement!

Making a Difference awards can be submitted through the Michigan Medicine recognition site. Click here to send your colleague or a group of colleagues an award, or send an e-card to recognize a work milestone, birthday or just to send a simple ‘thank you’.

RELATED STORIES