Celebrating Pharmacy’s Quality Efforts in Quality Month

February 25, 2021  //  FOUND IN: Accolades and Milestones

The Michigan Medicine Quality month was held in October and Pharmacy was well represented, reflecting the quality effort pharmacy provides for our patients and stakeholders on a daily basis.

Quality Month poster submission require implementation of a process improvement effort that has completed at least one “Plan-Do-Check-Adjust” (PDCA) cycle.

Criteria included:

  • measureable assessment of the outcomes of experiments
  • connections between improvement objectives and organizational goals of Optimizing Quality & Safety in Patient Care, Leading in Value Creation, Enhancing the Patient Experience, Developing Our Employees, Improving Financial Performance, and Improving Diversity & Inclusion
  • clear relationship between root cause and countermeasures.


Pharmacy is accountable and responsible for the complex medication management use cycle across the health-system enterprise. The medication use process starts with formulary decision-making, progressing to purchasing the medication from the wholesaler, ordering the medication, preparing the product, administering the medication, and concluding with monitoring patients for effectiveness, drug interactions, and possible adverse effects.

Figure 1: Medication Management Use Cycle


Michigan Medicine is expansive and pharmacy personnel are involved in each step in the medication management processes.  The Department of Pharmacy annually supports medication use for 2.3 million annual clinic visits, 106,000 emergency department visits, 53,000 hospital admissions, and much more. Our mission is to assure  the safe, timely and appropriate use of medications. We prepare and dispense over 6.7 million inpatient doses,  251,000 outpatient prescriptions and review 4 million medication orders each year for accuracy and appropriateness. A sampling of lesser known services for inpatients includes advising on medication use during patient care rounds, cardiac arrest team participation, performing pharmacokinetic monitoring and dosing adjustments, and sepsis and antimicrobial therapy optimization. In the outpatient setting, pharmacists provide chronic disease state management, infusion services, in addition to traditional prescription services at our community pharmacies.

The 2020 Quality Month poster session highlighted many examples of pharmacy’s contributions to multidisciplinary teams and medication management improvement efforts:

Quantitative Outcomes – Efficiency:

Time saved

  • Poster #30 – Reducing Ambulatory Infusion Patient Wait Times

Cost saved

  • Poster #27 – Outmigration of R-EPOCH Chemotherapy
  • Poster #33 – Impact of Aortic Dissection Management Protocol
  • Poster #58 – Outpatient Induction for Acute Leukemia

Decreased in number of steps

  • Poster #64 – Bolus Administration of Comfort Medication in PICU

Revenue generated

  • Poster #50 – Proactive Patient Outreach Initiatives during COVID-19

Costs avoided

  • Poster #14 – Chemotherapy Remote Care Monitoring

Quantitative Outcomes – Effectiveness:

Customer/staff satisfaction

  • Poster #56 – UMMG Blood Pressure & A1C Drive-Through Chronic Disease Management during COVID

Increased preventative behaviors

  • Poster #12 – Med Management in Ambulatory Clinics
  • Poster #28 – Pressure Injury Prevention in the CVICU

Decrease incident & prevalence

  • Poster #8 – C Diff stewardship
  • Poster #37 – Reducing Postop Atrial Fibrillation

Organizational design improvements

  • Poster #6 – IV concentration standardization in C&W
  • Poster #16 – Implementation of Dispense Prep in C&W
  • Poster #20 – Implementation of Pharmacist Oncology Symptom Management
  • Poster #25 – Implementation of Insulin Infusion Calculator
  • Poster #34 – Implementation of CancelRx to Reduce Dispensing Discontinued High Risk Medications
  • Poster #44 – Reduce tablet splitting by optimizing inventory in Pyxis
  • Poster #45 – Antimicrobial Stewardship Team Review of Real-time alerts for Multi-Drug Resistant Infections

Qualitative Outcomes – Effectiveness:

Quality enhancement, services

  • Poster #2 – ICU handbook
  • Poster #7 – Dexmedetomidine protocol

Quality enhancement, systems

  • Poster #53 – Improving Transition of Care


The 2020 virtual Quality Month identified five exemplar posters, 3 of the which had significant pharmacy involvement:

  • Chemotherapy Remote Care Monitoring Program
  • Improving Transitions in Care
  • Bolus Administration of Comfort Medications in the Pediatric ICU: A Pilot Program to Improve Efficiency and Satisfaction and Decrease Waste


Figure 2: Chemotherapy Remote Care Monitoring Program


Figure 3: Improving Transitions of Care


Figure 4: Bolus Administration of Comfort Medications in the Pediatric Intensive Care Unit: A Pilot Program to Improve Efficiency and Satisfaction and Decrease Waste


Pharmacy strongly advocates for putting patients and family first. We strive to do that through interdisciplinary efforts to improve medication use across the enterprise. Please do not hesitate to connect with your pharmacy colleagues to work on new efforts or contact us PharmQuality@med.umich.edu.