Patient Experience 101: Patient Experience, Empathy, and What Matters Most to Patients and Families
Thursday, February 11, 2021
3:00pm - 4:00pm
Join us for an engaging discussion about patient experience, empathy, and what matters most to the patients and families we serve.
This is the first half of a two-part offering serving as an introduction to Patient Experience. Participants will receive a brief introduction to the concept of patient experience and reflect on their own experiences as patients or caregivers, recognizing how they can impact the experience of patients and their families in simple yet profound ways, regardless of their role. This session will wrap up with a discussion of empathy in patient experience, and the impact of empathy in our setting.
CONTINUING EDUCATION CREDITS AVAILABLE: NURSING AND SOCIAL WORK
- Michigan Medicine Nursing Professional Development & Education is an approved provider of continuing nursing education by the Ohio Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. (OBN-001-91) 1.0 nursing contact hours will be provided.
- Michigan Medicine Department of Social Work is an approved provider with the Michigan Social Work Continuing Education Collaborative, Provider #MICEC 0056. This program has been approved for a maximum of 1.0 continuing education clock hours.