Pager support at Towsley will be limited during winter holidays

Support for pager drop-offs — including requests for pager repairs and programming changes — which are typically available outside the closed Towsley HMN location (8 a.m. – 5 p.m., Monday – Friday), will be unavailable during the following periods:

• Dec. 24-25
• Dec. 31 – Jan. 1

Pager support drop-off service will resume the next business day (Monday – Friday) after the holiday break. If you have already received an email notification that a pager is ready, you can still retrieve it from the pick-up table.

Remember: Customers requesting drop-off/pick-up service at the Towsley location must FIRST submit a request via ServiceNow (see options below). 

Please be sure to record the ticket number you receive after submitting your request.

If you are dropping off a pager to be processed at Towsley, you will see a “Drop Off” table outside of the (closed) Help Me Now location:

• Please place the pager in one of the envelopes provided.
• When you drop off your pager(s), please write your ticket number on the envelope.
• HITS staff will collect these periodically for processing, and will strive to process any changes as quickly as possible.
• If you are picking up a pager after it has been processed, please visit the “Pick Up” table outside of the Towsley HMN location. The envelope containing your pager will be labeled with your ticket number.
• Emergency after-hours pager repair is still available by calling 734-936-8000.

For new pagers, pager changes, Page Copy (forwarding pages to a cell phone), pager archives, etc., visit the HITS Online Service Portal  and search for “Paging Services,” or navigate to the appropriate form to:

• Add/Remove Paging Authorized Signers
• Request New Pager Group
• Request New Pager/Pager Changes
• Request Page Copy
• Request Archived Pages