Making a Difference: Caring

October 27, 2020  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. In just over one month since the new recognition site launched, approximately 2,990 employees have been recognized with more than 3,776 Making a Difference award submissions.

Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

The Making a Difference program recently aligned recognition with the Michigan Medicine core values of caring, integrity, innovation, inclusion and teamwork. This is a great way to further demonstrate how our employees are living out the core values in the education, research and patient care settings.

Each month, Headlines will feature a set of randomly selected submissions to highlight.

Here are just a few examples of how faculty and staff demonstrated CARING last month:

Peer recognition

Sean Sivils, systems engineer, HITS

Sean, thank you addressing the issues with my laptop maintenance / software updates. I appreciate your daily follow up and reminder on what I would see next. Without your care and follow up, I might have restarted my laptop right before a meeting where I was to present! Thank you for all your help. I appreciate it.

Cassandra Wang, BRCF administration

Cassandra, Thank you for your unwavering support of the research community and BRCF teams to activate the cores under these unprecedented conditions. The adaptiveness your teams have demonstrated is outstanding and your constant monitoring of the team’s physical and mental health and well-being demonstrates your caring, nurturing leadership style. I deeply appreciate your ability to make very difficult decisions with integrity, compassion and empathy.

Akili Jackson, psychiatric care, C&W 8

Akili went above and beyond working 16 hours with a patient who had special needs and provided incredible, compassionate care. Not only did Akili walk more than 3-4 miles pushing the patient around the 12E unit, he also assisted the patient’s father in bathing the patient and assisted the family with the patient’s discharge.

Jessica Schultz-Verdusco, pharmacist, CVC Pharmacy Services

Thank you so much for all of your hard work. You went above and beyond to make sure an MPU patient at BCSC received the correct dose and was safe. You are a team player keeping the nurse, physician and members of the MPU team notified and involved.  

Stacey Fogarty-Brown, registered dietitian

Stacey consistently demonstrates a positive attitude, even during challenging cases, and steps up for our patients on a regular basis. She is an integral part in providing improved patient care experiences for our patients and families. I feel Stacey understands the nutritional intricacies of our complicated PFC patients and meets our patients and families where they are. We are lucky to have her. The PFC program is made better because Stacey is part of the team!

Josephine Aguirre, director, Michigan Medicine Physician Relations

Josie, you are always caring about the mental and physical well-being of your staff. This is so important, especially during the current crisis. You encourage each of us to monitor our health and, if needed, stop and take a moment by stepping away to de-stress. Your caring leadership is very much appreciated. Thank you for all that you do.

Patient to staff

Brittany Meyer, patient business associate, Revenue Cycle

I called to get some help for a video visit and Brittany was excellent. She walked me through the steps and helped me get everything set up and I just can’t say enough about her. She didn’t hurry me off the phone she took her time with me and didn’t rush me. I have to say in these technology days I’m not as fast as the younger generation! Yet she had the patience the make it as easy as possible for me.

Bryan Sack, M.D., urology

Dr. Sack knew how anxious we were about this surgery, and being the pandemic peak season only one parent would accompany our child. He made sure all our questions were answered and didn’t mind repeating the same information to my husband on a video call. He made sure our son was comfortable. He also is our greatest cheerleader, acknowledging how well we took care of the baby’s wound post surgery.

Darriell Bentley, unit custodian, Environmental Services

Darriell was very kind and considerate. She made sure my sister’s room was clean every day and offered comfort to me (family). When she cleaned, she was quick and thorough as well as offering kind words. She was greatly appreciated.

Making A Difference awards can now be submitted through the new recognition site. Click here to send your colleague or a department of colleagues an award, or send an e-card to recognize a work milestone, birthday or just to send a simple ‘thank you’. 

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