Parking and transportation update: Automated payment technology to launch at P5 and P1 structures

September 10, 2020  //  FOUND IN: Updates & Resources

Beginning next week, Logistics, Transportation & Parking will introduce automated payment technology at two patient/visitor parking structures. The P5 Structure (CVC) will launch on Monday, Sept. 14, with the P1 Structure (Cancer Center) planned for Monday, Sept. 28.

The effort builds upon earlier phases completed in early 2020, which included a new patient/visitor parking rate structure and a streamlined validation process. Increased parking automation has been part of a longer-term plan to modernize and improve operational efficiency, sustain a high level of customer service, provide strong audit controls and enable 24/7 operations.  

To process parking payments and validations, patients/visitors will utilize pay-on-foot stations that accept cash and credit cards. At P5, the payment station will be located within the parking structure elevator lobby at the main entrance level. At P1, the stations will be located on Level 1 of the structure outside the elevator lobby area.  

After payment is made at these stations, a terminal within the exit lanes reads processed tickets and raises the gate.

Signage will remind patients/visitors to take their parking tickets with them to their appointments. If someone forgets, an intercom is available at the pay-on-foot equipment for assistance. Additionally, if someone forgets to pay at a pay-on-foot station, payment can be made within the exit lane (by credit card).

During this transition, Logistics, Transportation & Parking will provide support via on-site personnel and intercoms installed in the equipment. Hours of operation will be based on patient volumes and staffing availability during the COVID-19 pandemic.