Interpreter Services excited to announce new Patient Access Line (PAL)

September 29, 2020  //  FOUND IN: Updates & Resources

Patients who are Limited English Proficient (LEP) often have difficulty calling the health system due to a language barrier. 

Interpreter Services has created the Patient Access Line (PAL) to address language disparities between Michigan Medicine staff and the patient population. PAL is a phone number that LEP patients can use to contact Michigan Medicine to discuss anything related to their care within the institution.    

A Michigan Medicine interpreter will answer the call in the patient’s language, connect the call to the appropriate area and interpret for the patient as they speak with Michigan Medicine staff.    

This service is available 24/7. When Michigan Medicine’s own staff interpreters are not available, the call will be routed to a vendor, which is utilized through a service called DIAL. Interpreter Services will continue to use DIAL for languages that Michigan Medicine does not staff.

The following phone numbers can be given to patients:

Earlier in the year, Interpreter Services rolled out M-Terp, which is for Michigan Medicine staff to use when an in-person interpreter is not available or when they are calling patients.

The M-Terp number is to be used internally only. 

If you have any questions, please contact InterpreterServices@med.umich.edu

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