Week in Review: Week of Aug. 24, 2020

August 28, 2020  //  FOUND IN: Updates & Resources,

Happy Friday! It was a busy week at Headlines, as the organization prepped for the fall while continuing to move forward amid the COVID-19 pandemic.

On Monday, faculty and staff learned about the organization’s flu vaccination policy. Later, readers were given details of updated check-in procedures; the new chief operating officer of C&W, Luanne Thomas Ewald, discussed her first few months on campus; and Black patients shared insight into their experiences at Michigan Medicine.

In case you missed anything, here’s the Week in Review:

Power of Prevention: Keep patients, families and each other safe — get your flu shot

It’s almost flu season, and this year, more than ever, it’s vital to keep yourself, patients and colleagues safe. Find out details of this year’s flu vaccination policy, which again requires all faculty and staff to get a vaccine by Dec. 1, whether or not they are working from home due to COVID-19.

Michigan Medicine introduces touchless check-in experiences

In the age of COVID-19, the organization is always looking for ways to improve the patient experience. That’s why Michigan Medicine is optimizing eCheck-in and introducing mobile arrival, touchless processes that allow patients to skip the line when they arrive for an appointment. Both debuted this week. Click here for more information.

Advocating for women and children: Q&A with Luanne Thomas Ewald, FACHE, M.H.A.

Luanne Thomas Ewald has had an interesting first eight months in her role as chief operating officer for C.S. Mott Children’s and Von Voigtlander Women’s hospitals. With COVID-19 changing protocols and workflows, she’s had a steep learning curve – but one that she has met head on. Headlines caught up with Ewald to discuss her time at Michigan Medicine and what she’s learned during COVID-19. Check out what she had to say!

Black lives. Patient stories.

There is mounting evidence that racial and ethnic minorities tend to receive lower quality of health care than non-minorities – and that’s a trend Michigan Medicine would like to help reverse. To help faculty and staff do just that, the Office of Patient Experience is amplifying Black patient voices, who are sharing their experiences in the organization. Click through for details. 

Learn more about the Patient Story Library on the latest episode of The Wrap! You can find it via the YouTube video at the top of the page, or in the media player below. Please note, the media player is no longer compatible with Internet Explorer, so open in a new browser or find it on your personal device to take a listen.