Latest episode of The Wrap discusses patient experience efforts during COVID-19

This week, The Wrap discussed the challenges of improving the patient experience during COVID-19 — and how faculty and staff are working to overcome them. Molly Dwyer-White, M.P.H., the director of patient experience, stopped by to discuss that topic and more, including what she is most looking forward to over the next few years in terms of keeping patients and families connected to their care. Of course, you can also participate in the weekly trivia contest!

Check it out via the YouTube video above or media player below. Please note, the media player is not compatible with Internet Explorer, so open in a new browser or find it on your personal device to take a listen!