It’s Patient Experience Week! Ideas to celebrate virtually, with a team or individually

Patient Experience Week is celebrated from April 27 – May 1. In past years, the week is busy and full of events to engage the entire Michigan Medicine community and recognize everyone who elevates the patient experience.

While the current pandemic prevents these events from being held, employees can still honor the week while working from home.  

Here are some ideas on how to celebrate Patient Experience Week:

• Host a (virtual) breakfast or lunch for your staff to recognize their daily efforts and share stories from the Patient Story Library.
• Recognize employees in your areas with the “Compassionate Caregiver” certificate included in the toolkit below.
• Host a (virtual) book/journal/podcast discussion centered on understanding and/or improving the patient experience. Some ideas:
  • Patient Experience Journal: https://pxjournal.org/journal/
  • Suggested Books:
    • In Shock by Rana Awdish
    • Inspired to Change: Improving Patient Experience One Story at a Time by Linda Larin
    • When Breath Becomes Air by Paul Kalanithi
    • Being Mortal by Atul Gawande
  • Podcast from Beryl Institute: https://www.theberylinstitute.org/page/PXPodcast
• Share a #HailToTheFrontLine message to recognize colleagues working to care for patients at https://www.uofmhealth.org/hail-to-the-front-line
• Take the Patient Experience Week Challenge by downloading the toolkit below.

Patient Experience Week 2020 toolkit.