Making a Difference: COVID-19 special edition

March 24, 2020  //  FOUND IN: Our Employees,

There’s one thing that COVID-19 can’t stop: employees across Michigan Medicine continuing to make a difference and inspire colleagues through their hard work and dedication.

Headlines normally shares Making a Difference recognition at the beginning of the month for the previous month, but due to the overwhelming response during these unprecedented times, the Headlines team decided to share a few stories specific to COVID-19. These are stories of faculty and staff going above and beyond to demonstrate the Michigan Medicine value of teamwork.

“March is still National Recognition Month. While we weren’t able to host our annual recognition breakfast/dinner event earlier this month, it’s still important to find ways to recognize our hard-working and dedicated staff,” said JoAnn Grantham, Michigan Medicine’s recognition manager in Human Resources. “Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals. We really value how everyone is pulling together during these challenging times.”

There are countless stories of how faculty and staff have helped (and continue to help) Michigan Medicine provide exceptional care and service during the current challenge. Here are a few examples shared through the Making a Difference recognition program:

Milton Stephens, unit custodian, Environmental Services

As we all know, the current situation has demanded everyone to become diligent in ensuring safety for all. Milton has been working VERY HARD over the past week in cleaning surfaces, bathrooms, rooms and the break room without complaint. Several members from the maize team have noticed his hard work and it has not gone unnoticed. Milton, you are making a difference in protecting our immunocompromised patients from an illness that could lead to a long devastating hospital stay or potentially worse. Thank you for all you do!

Christina Gerych, patient services senior, Med Inn Sleep Clinic

During a very challenging and stressful time, Chris has been the glue holding us together. Not only does she perform her job when needed, but she is going to meetings and keeping the rest of the staff updated with constantly changing information. She is always available for questions and concerns from staff and does it all with her usual “bring it on” and “we got this” attitude. Chris is our rock and I think I speak for all of us when I say how much she is appreciated. Great job!

2nd floor check-in/check-out staff, Brighton Center for Specialty Care

Our check-in/check-out team does a phenomenal job every day. However, over the last week, they have really put their health at risk being the “front lines” of our operation. Thank you for everything you all continue to do daily for our patients and for all of us in the clinics!

Doug Adams and Derek Dalgleish, HITS

Doug and Derek, thank you for working so hard to help the large number of employees that are having to work from home. You were so patient, took time to answer all of my questions and had a great attitude, even though I am sure that you have been extremely busy with both on-site employees and off-site/telecommuters calling in. Keep up the great work, you made it possible for me to do my job efficiently from home!

Alexander Yaldo, Kelly Shaffer, Lisa Walters, Transplant Center

Thank you all for being excellent teammates and dropping everything to help submit urgent regulatory applications for COVID-19 research studies. Because of you, we were able to get three studies submitted in one day and it will be invaluable to the people who may benefit from these studies. We could not have done it without you!

Telehealth team, ACS administration (Green Road)

In a time of crisis and pandemic, the Telehealth project management and administrative team has stepped up to the challenge — working VERY early mornings, nights and weekends to help our health system respond. They are making quick decisions, mobilizing new team members and bringing everyone up to speed. Thank you for such impressive work!

Kyle Swidan, desktop support specialist associate, HITS

I just want to acknowledge that Kyle made a world of difference to our team. I cannot emphasize enough just how much he did to improve the care and safety of the patients in our hospital who need emergent airway care. He went above and beyond to ensure that our pagers were working and everything was perfect. We truly appreciate his work and want you to know that you indirectly improved patient care. Thanks, Kyle, for your dedication and service.

Cheri Buschlen and Adam Napieralski, patient services associates, C&W pediatric BMT & Hematology/Oncology Clinic

Given the COVID-19 crisis, the pediatric hematology/oncology team had to quickly reschedule hundreds of patients. Adam and Cheri were incredible in contacting the families needing to reschedule and did so efficiently and effectively. Their efforts undoubtedly will protect numerous patients, families and staff members from potential harm from transmission of the coronavirus. Thank you for your incredible hard work, Cheri and Adam!

Brittany Parzuchowski, registered nurse, Emergency Department

Brittany has gone above and beyond to help several x-ray techs during the COVID-19 testing. Brittany has made sure we know exactly what steps to take and make sure that we feel comfortable with the process before entering the patient’s room. She is very kind and we appreciate her looking out for us and our health. Thanks, Brittany!

Rouguiatou Diane, unit custodian, Environmental Services

Thanks Rouguiatou, for the great over-the-top cleaning job you did in the CT ER. The amazing job you did ensures the safety of the employees working in this area, as well as the patients coming in for CT scans after an infected patient. We can’t thank you enough for all your great efforts to clean like you do to protect us all. Thank You.

Click here to nominate a colleague or team who makes a difference at Michigan Medicine!