Workshop: A3 Problem Solving for Clinical Leaders

February 7, 2020  //  FOUND IN: Updates & Resources

When it comes to diagnosing and treating their patients, most clinicians are superb problem solvers.

But can they apply this rigorous scientific thinking to all aspects of their work?

A3 problem solving is an effective, flexible approach to analyzing a problem and developing countermeasures to close the gap. This two-session, hands-on workshop will introduce you to the elements of A3 thinking, and how an A3 can be used to close gaps in safety, quality, timeliness, efficiency and satisfaction.

During the workshop, you will:

  • Use the A3 approach to investigate a problem that’s important to you.
  • Practice defining a problem, gaining an understanding of the process or system that gave rise to the problem, setting SMART goals, analyzing root causes, constructing and evaluating countermeasures and designing P-D-C-A (Plan-Do-Check-Act/Adjust) cycles of experimentation.
  • Learn to ask effective questions when critiquing A3s and coaching others.

This workshop is a two-part course. 

February/March dates: Tuesday, Feb. 18 and Tuesday, March 24, 8 a.m. – noon.

May/June dates: Tuesday, May 26 and Tuesday, June 16, 8 a.m. – noon.

**Plan to attend both half-days, and to spend an additional half day between sessions working independently on your problem.


UMHS clinicians and clinical teams (M.D.s, D.O.s, PAs, NPs, nurse managers, educational nurse specialists, pharmacists, respiratory therapists, social workers and other health care professionals). Participants are encouraged to register with problem solving team partners.

Register here

This workshop is hosted by the Office of Faculty Development but is open to all eligible Michigan Medicine Faculty and Staff. If you are a person with a disability who requires an accommodation to attend this workshop or have questions about accessibility, please contact us at or 734-764-2574.

Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange; therefore, letting us know at least 2 weeks in advance is much appreciated.