Making a Difference: January 2020 highlights
Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.
Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:
Chelsea Osburn, R.N., Mott operating room/PACU
Chelsea recently provided excellent, kind and compassionate care for a patient who came to the pre-op area severely anxious and withdrawn. Chelsea was so supportive and communicative, and the patient was able to be comforted throughout her experience. Chelsea built a great rapport, appropriately read the patient’s cues and was a strong advocate — working hard to ensure that the patient felt safe and valued. Chelsea, thank you for being you!
Emma Wymer, music therapist, Child & Family Life
Emma was part of an honor walk that recently took place in the PCTU. Emma played guitar during the walk, bringing everyone to tears and providing the family with exemplary care during an unimaginable time. Her resiliency and strength during was inspiring to many. Thank you, Emma, for this and for everything you do for all of our families at Mott.
Roy Yoo, inventory control supervisor, Contracts & Procurement
Roy has shown great dedication and determination to change the culture within our team. All of us now work collaboratively and as problem-solvers. That’s because Roy has been an outstanding mentor and leader and has provided us with all the necessary tools and resources. Roy is the Michigan Medicine difference and is appreciated for going above and beyond in his daily work!
Alice Boyd, stockkeeper, Laundry Services
Alice is such a delight! Her welcoming smile just warms the heart. Each day, she makes sure that we have what we need in our linen room, and if we call and ask for string-less gowns or anything else, she gets it right away and makes sure that we know it is here. With her on the team, we feel at ease that things will be taken care of. Alice, we so appreciate you and all the hard work you do!
Robin Bryant, clinical care coordinator, Wound Care Nursing
I was able to shadow Robin for a shift and I was incredibly impressed with how kind and compassionate she was with every patient and family member. Her encouragement and positivity when providing patient education were admirable — she was able to treat each patient as though they were the only patient she worked with. She was warm, welcoming and enthusiastic. I’m so grateful I was able learn from her!
Patient to staff
Cherokee Motsinger, medical assistant associate, Rogel Cancer Center
Cherokee was an absolute lifesaver during my bone marrow biopsy. She let me ramble on and played music for me and comforted me… A LOT! I genuinely do not know what I would have done without her calming presence. I have met a lot of wonderful people at Michigan Medicine, but she stands out as someone who genuinely made me feel cared for, even when I wasn’t the most pleasant while I was in pain. I was scared, but I knew everything was ok because Cherokee was there!
Cullen Salada, M.D., house officer, family medicine
Dr. Salada was very kind when I had to call the triage line in the middle of the night. I was worried that I would be bothering somebody, but he was thorough, thoughtful and made me feel very heard. I really appreciated that he did not dismiss my concerns and that he followed up with me so quickly. It makes a huge difference being treated with compassion and respect in a scary situation. Thank you so much!
Meghan Clarke, R.N., Mott 7W adult BMT
I had major surgery and went from staying one night to two nights post-op. I know nurses are the heart of health care, but Meghan was not just any nurse. It was apparent to me that she loves her job and loves to help others. When I was gripped by fear and discomfort, she made it more bearable with her optimism, compassion and kindness. Her passion makes her profession an art form where her knowledge, heart, strength and humanitarianism coexist. I am so grateful for Meghan. She helped me heal and comforted me in my weakest moments, and for that she has left a mark that will last my lifetime.
Philip Menard, speech language pathologist, Pediatric Rehabilitation Center
Phil’s program (ToMs Theory of Mind Gaming Program) has been an overwhelmingly positive experience for my son, who is affected by autism spectrum disorder. I’m optimistic that this outside-the-box type of therapy will make a real difference for my son. Thank you, Phil, for making therapy fun instead of a burden!
Family to staff
Aaron Maraugha, R.N., 6D critical care
My son transferred into the 6D Critical Care Unit from another hospital. From the outset, we were heartened by Aaron’s professionalism and skills. He has an upbeat attitude that kept my husband and me hopeful and optimistic even while my son was struggling to recover. My family will never forget Aaron’s caring attitude and willingness to go the extra mile. Thank you, Aaron!