Michigan Medicine After Dark: Part 2

January 28, 2020  //  FOUND IN: Our Employees,

Last Halloween, Headlines shed some light on what takes place at Michigan Medicine after dark.

Today, the series is back, featuring even more of the important work faculty and staff carry out long after a majority of employees go home for the night.

Here’s a brief look at a few more team members — and how they impact patients and families who need their assistance, no matter what time it is:

Evelyn Locke and Rhea Berry, clerks, Adult Emergency Services

Locke and Berry are busy all night, answering phones, filing paperwork and carrying out any administrative tasks that need to be performed in the emergency room.

“There’s adrenaline pumping at all times working in this department,” Locke said. “So even though you’re here at all hours of the night, it’s never dull and things are always moving.”

Berry echoed those thoughts and added to them — adding that her current schedule will help her as she moves through her career.

“I’m currently a college student during the day, so working at night helps me pay for that schooling, keeps me engaged, and gives me the flexibility I need,” she said.

Sarita Goodwill, midnight associate supervisor, Patient Food & Nutrition Services (PFANS)

Goodwill and members of the PFANS team offer food to patients 24 hours a day. While the grill is turned off late at night, sandwiches and other “cold” options are always available.

Sarita Goodwill

“Orders come in almost non-stop throughout the night,” Goodwill said.

To help mitigate orders, there are three “runners” who work overnight and take carts filled with food trays up to inpatient rooms. In the meantime, Goodwill helps work the food line, arranging trays and making sure the process runs smoothly.

“All trays need to be visually inspected to ensure the right foods are going to the right patients,” Goodwill said. “With dietary restrictions and other limitations tied to a patient’s treatment plan, this job is very important.”

Goodwill said she loves working the night shift, as it provides a more peaceful environment.

“There’s fewer staff in the kitchen and throughout the hospital, which makes it easier to deliver carts and help patients as efficiently as possible,” Goodwill said. “Teamwork also seems to be more prevalent overnight — with fewer people, we all pitch in wherever we’re needed.”

Danielle Redding, registered nurse, Children’s Emergency Services

Redding helps to triage patients when they come in to the Emergency Department at C.S. Mott Children’s Hospital.

Danielle Redding, center, with her colleagues.

“I help determine the acuity of patients and how quickly they need to be seen by our clinical team,” Redding said.

Being that first line of defense in an environment that isn’t as chaotic as during the day is exhilarating for Redding.

“I can take time to help ease somebody’s fear or anxiety and make them feel better about their visit or their child’s visit,” she said. “It’s satisfying knowing the impact we can make in somebody’s life at all hours of the day.”

Do you work overnights? And do you want to be featured in a future Michigan Medicine After Dark story? Email headlines@med.umich.edu and let us know!