Making a Difference: November 2019 highlights

December 10, 2019  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:

Peer recognition

Emily Glarum, child life therapist, Child and Family Life

Emily, you exemplify exactly what a child life therapist should be. You clue in quickly to every patient’s needs and seem to always know what works for them. The more comfortable a patient is with their visit, the more efficiently and safely we can administer their care. Many parents have commented to me how wonderful it is to come to pediatric infusion and know that their child is not only cared for medically, but that their child also has fun. I really appreciate all the effort that you put into your job!

Vanessa Albee, financial specialist, psychiatry

Vanessa is a beacon of positivity, courtesy, patience, dedication and, perhaps most importantly, accuracy.  I have worked with Vanessa for seven years and she has consistently been helpful in challenging and confusing situations. She is what I would consider an “unsung hero” as she manages the department budget and faculty effort distributions, among much more that I don’t know about. Her years of experience make her so good at what she does. The Department of Psychiatry is lucky to have this expert. Vanessa, you make a difference every day!

Ruchika Gupta, M.D., assistant professor, anesthesiology

Dr. Gupta, I wish to express my admiration for the way in which you handle the induction of children that are experiencing high levels of anxiety. It was a joy to observe how you were able to calm a patient who was on “the edge of tears” as we were heading toward the operating room. Your focus was dedicated to only one outcome: a calm and peaceful induction. Your sweet voice was the key. You were able to distract the little girl with a myriad of questions, drawing from familiar comfortable images and thoughts of home, pets, toys and such. You are a gifted and talented pediatric anesthesiologist as well as a kind, gentle, compassionate human being. It is an honor to work with you.

Demetrius Gross, patient lift/transfer associate

Demetrius, you always arrive with an attitude to help. Recently, my patient had a lot of lines and devices and it took a creative maneuver to get her out of bed and into the chair safely. You were clear, pleasant and helpful every step of the way. You not only help staff, but are integral in helping patients heal and get mobile. Thank you!

Sharron Michos, Andrea Scafasci, Department of Communication

Sharron and Andrea played an integral part in the Frankel CVC DEI Committee’s “We are CVC” campaign. They both answered many questions, made many edits and helped to bring this campaign to life. Our committee could not have accomplished this project without their support, vision and attention to detail. Andrea did a remarkable job designing the artwork and capturing our message and Sharron’s advice, expertise and guidance served to provide this project with tremendous success. Additionally, Sharron’s contributions as a member of the steering committee are immeasurable. This art will improve culture and communicate a very meaningful message at the CVC for years to come. Thank you both!

Charles McMurray, Environmental Services

Charles, thank you for being the amazing and awesome colleague that you so genuinely are! Routinely rounding on our unit was unheard of before you came along. But you do that — and all other tasks —with a smile. Charles is not only a prize employee, but a considerate coworker as well. He identified when I was feeling down, offered encouraging words and followed up with me another day to inquire how I was. We have patients and families observe and comment how impressed they are with his work. I am proud and thankful to be a part of his team.

Kitty Carpenter, registered nurse, Von Voigtlander Women’s Hospital

Kitty, you make a difference for your colleagues as well as for the patients and families you serve. Thank you for stepping forward as a voice for nursing and for frequently offering your time and expertise as OB/GYN nursing continues to grow. You are appreciated for the kindness, expertise and professionalism you exhibit when caring for patients. You are also sincerely appreciated for the leadership role you have embraced in supporting nursing education and ensuring that procedures and expanding services in clinic are supported by policies that ensure patient safety. Thank you for all you do! 

Patient to staff

Leslie Pierce, pharmacy technician

I am a patient/staff member that consistently gets treated with kindness and respect every trip to the outpatient pharmacy when Leslie is there. She makes a difference with her kindness and positive attitude. She’s extremely helpful, makes sure you don’t have any questions for the pharmacist and always works efficiently. Thank you for your kindness, hard work and dedication. Continue being the difference at Michigan Medicine! 

Johnny Voivod, nurse aide, internal medicine

Johnny was extremely helpful and pleasant even when under pressure and gives me as much assistance as possible. Recently, I needed a walking companion to ensure my safety. On several of those days, Johnny made a huge effort to find the time that I needed. He helped me with my recovery and I want to thank him for this great service and his compassion. You are appreciated!

Family to staff

Crystal Jones, medical assistant, Briarwood Building 2

Recently, I brought my twin toddlers in for our flu shots. It was my first time bringing in the kids by myself and I was pretty nervous. Crystal was wonderful! She called us back with just enough time for my kids to make a mess of all the books in the waiting area (sorry!) and, seeing that I had two mobile toddlers who were very much *not* in their stroller, got us settled in, explained the basics about the vaccine, and got all three of us vaccinated quickly and with remarkably few tears. I really appreciated Crystal’s professionalism and courtesy, and what could have been a really tough morning for my family ended up being just a quick detour that will keep us healthy this flu season. Thanks, Crystal!

Roslyn Verdun, guest services specialist, Entrance Services

Roslyn is very uplifting, professional and genuine. I have felt down in spirit in the past, but did not remain there because of the uplifting conversation (one of many) I had with her. When hospital visits with loved ones in frightening situations occur, a family member could use a caring employee such as Roslyn. She is a real gem.

Click here to nominate a colleague or team who makes a difference at Michigan Medicine!

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