Faculty workshop: Dealing with conflict and strengthening accountability
This course teaches a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment. It uses video, group discussions, skill practice and real-life application to make the course both entertaining and engaging.
- Learn to focus on what you really want, rather than shifting to unhealthy emotional reactions such as trying to win others over to your view, discrediting others or even causing them grief.
- Gain control over your emotions by cutting off disappointment, anger and fear at the source.
- Spot when either you or others are slipping into either silence or violence and, as a result, putting safety at risk and starving the pool of shared meaning.
- Learn to dispel misunderstanding and distrust by clarifying misunderstood motives and establishing mutual purpose.
- Reduce defensiveness by starting with facts and only tentatively sharing conclusions.
- Turn attacking into dialogue by identifying and responding to others’ unhealthy conclusions.
Date: Thursday, Jan. 16, 2020
Time: 8 a.m. – 4:30 p.m. (Breakfast and lunch provided)
Location: BSRB Seminar Rooms, first floor
Facilitated by Lori A. Aemisegger, VitalSmarts Master Trainer
Accreditation and Credit Designation
The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of Michigan Medical School designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This workshop is hosted by the Office of Faculty Development and is open to faculty. If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact us at UMMS-Faculty-Development@med.umich.edu or 734-764-2574. Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the university to arrange so letting us know at least 2 weeks in advance is much appreciated.