Ambulatory Care service lines complete successful BCBSM survey

Congratulations to otolaryngology and pulmonary for recently completing successful survey visits with Blue Cross and Blue Shield of Michigan (BCBSM) for the Patient-Centered Medical Home and Neighborhood (PCMH-N) program! 

Each year, BCBSM randomly selects 1-2 Michigan Medicine primary care (Medical Home) and 3-4 specialty (Neighborhood) sites to participate in this survey process. The sites spend significant time preparing for these visits. The PCMH philosophy is built on 13 initiatives. Each initiative focuses on a domain of function and a set of defined capabilities/standards that will enable the site to achieve the vision for that domain of function. The sites are required to verify/demonstrate how these capabilities are operating.

The PCMH-N payer program recognizes and supports primary care and specialist clinic teams that have made substantial progress in implementing and using patient-centered clinical and operational processes and tools, resulting in the delivery of more coordinated, efficient and effective health care.

The overarching goal of the program and survey process is to strengthen the role of primary care and specialist physicians in the delivery and coordination of care to build an integrated, well-coordinated medical neighborhood.

Thank you to ALL staff who participated in the survey process and making these visits a huge success!  It’s a testament to each of you, your teamwork and dedication to providing the ideal patient experience.