Workshop: A3 problem solving for clinical leaders

July 12, 2019  //  FOUND IN: Updates & Resources

When it comes to diagnosing and treating their patients, most clinicians are superb problem solvers. But can they apply this rigorous scientific thinking to all aspects of their work? 

A3 problem solving is an effective, flexible approach to analyzing a problem and developing countermeasures to close the gap.

This two-session, hands-on workshop will introduce you to the elements of A3 thinking, and how an A3 can be used to close gaps in safety, quality, timeliness, efficiency and satisfaction.

During the workshop, you will:

  • Use the A3 approach to investigate a problem that’s important to you
  • Practice defining a problem, gaining an understanding of the process or system that gave rise to the problem, setting SMART goals, analyzing root causes, constructing and evaluating countermeasures and designing P-D-C-A (Plan-Do-Check-Act/Adjust) cycles of experimentation.
  • Learn to ask effective questions when critiquing A3s and coaching others


Clinicians and clinical teams (M.D.s, D.O.s, PAs, NPs, nurse managers, educational nurse specialists, pharmacists, respiratory therapists, social workers and other health care professionals). Participants are encouraged to register with problem solving team partners.

This workshop is a two-part course.

Dates: Thursday, Aug. 29 and Thursday, Sept. 19

Time: 8 a.m. – noon

Location: NCRC Building 10 South Atrium

Register online

**Plan to attend both half-days, and to spend an additional half day between sessions working independently on your problem.**

CME credits

The University of Michigan Medical School is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The University of Michigan Medical School designates this live activity for a maximum of 7.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This workshop is hosted by the Office of Faculty Development. If you are a person with a disability who requires an accommodation to attend this workshop, or have questions about accessibility, please contact Jordan Wright or 734-764-2574. Please also let us know if you have any dietary restrictions or food allergies. Advance notice is necessary as some accommodations may require more time for the University to arrange so letting us know at least 2 weeks in advance is much appreciated.