Making a Difference: June 2019 highlights
Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.
Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:
Glenda Tangredi, surgery scheduling coordinator
A patient and family stopped by Glenda’s desk and asked if she had a minute to talk, very emotional. Glenda immediately stopped what she was doing, invited the patient to sit and comforted her, remaining positive the entire time. She answered the patient’s remaining questions. It was the true definition of excellent patient care. Thank you, Glenda!
Sonya Makhni, M.D., house officer, internal medicine
Sonya provided her patients with tremendously compassionate care. Even in a time of little hope, she continued to treat her patient with dignity and empathy. Her dedication to doing what was right for the patient truly showed and is a testament to who she is as a physician and as a person. She is a great reminder of how we should practice medicine, and is a wonderful role model for interns and seniors alike. We would be honored to work with her again in the future!
Bryant Micou, unit custodian, Environmental Services
Bryant was cleaning a patient’s room one morning. This patient did not have any family or friends visiting and was having a very rough day. I walked by and saw this patient “venting” to Bryant. I stopped by to make sure everything was ok and Bryant gave me a thumbs up. After listening in on the conversation just for a moment, I heard Bryant calming the patient and reassuring the patient that although he felt like he had no friends or support, Bryant was there for him. Bryant always goes above and beyond in general, but this was wonderful to witness. Thank you, Bryant.
Benjamin Taylor, R.N., 12W
Benjamin, you went above and beyond in your care of a patient with dietary restrictions. You took the time to go through each menu item with her, figuring out the calories of each item on the menu and coming up with a variety of meals and snacks that she was happy with. She really appreciated the extra time and care you provided — and so did we!
Michele Cromer, outreach assistant, Transplant Center
This year, Michele has made an immense difference in the Transplant Center’s outreach program. From February through June, we have had multiple events, some of them overlapping. Michele has stayed upbeat and hardworking throughout it all — even when things got incredibly hectic. She is a huge asset to the Transplant Center and Michigan Medicine and I want her to know that she is appreciated today and every day by our staff, referring providers, patients and community. Thank you for all you do, Michele!
Patient to staff
Samantha Maynard, sleep tech, Brighton Center for Specialty Care Sleep Lab
Samantha completed my intake and setup for a sleep study with a high level of competence, professionalism and a calming manner. She comforted me and eased my anxiety. Sometime in the evening, I experienced a high level of anxiety and she was able to calm me down and once again eased my fears — which allowed me to resume sleeping and complete the test. Thank you Samantha, your attention to my personal needs and totally unexpected episode of anxiety made it possible for me to complete the study in one attempt.
Leslie Pierce, physical therapist, Michigan Visiting Nurses
I wanted to commend Leslie, who was my visiting nurse for the first weeks I was home recovering from a hip replacement. She was extraordinarily helpful, went over all the programs for recovery with me, watched me do my exercises and discussed all the problems I faced while providing many practical solutions. But most of all, she was absolutely focused on me, listened carefully and was thoughtful in her responses and advice. I can’t tell you how reassuring it was to have Leslie come to my home.
Quoc-Huy Ly-Hunh, optician, ophthalmology
Quoc-Huy was so helpful and patient when I came in for glasses and for readjustment. I’ve worn glasses for more than 60 years and have a need of them fitting just right. He made time to understand what I needed and made the visits so comfortable. Thank you!
Family to staff
Scarlet Woodrick, M.D., internal medicine
Dr. Woodrick stopped by every day, sometimes several times a day, to give us current information and update us on our mom’s condition. Her phone calls to us when we were not able to be at her side solidified our confidence regarding the compassion, honesty and effort with her care. We would like to thank her for her kindness and sincerity in the course of this especially difficult experience. She has made a lasting impression and we are forever grateful!
Keisha Kidd, patient care tech associate, 8A3 oncology acute care
When Keisha brought my mom out to the car at discharge, they exchanged a heartfelt hug. As we were driving away, my mom went on and on the whole drive home about how sweet Keisha was and how she made my mom smile while she was there. It’s always nice to know that your loved ones were being well taken care of, not just physically, but on an emotional level, as well.
Click here to nominate a colleague or team who makes a difference at Michigan Medicine!