‘Ensuring optimal patient outcomes’: Q&A with David Miller, M.D., M.P.H.

July 23, 2019  //  FOUND IN: Strategy & Leadership, ,

It’s been nearly a year since David Miller, M.D., M.P.H., took over as chief clinical officer for UH/CVC. In this role, Miller partners with Executive Director Shon Dwyer and Chief Nursing Officer Devin Carr, D.N.P., R.N., ACNS-BC, NEA-BC, to oversee the daily operations of University Hospital and the Frankel Cardiovascular Center.

Headlines recently caught up with Miller to discuss his position, what excites him the most about clinical care at Michigan Medicine and how he most likes to spend his time away from the academic medical center.

Here’s what he had to say:

Q: What are your primary responsibilities as the chief clinical officer for UH/CVC?

DM: My primary responsibilities are to provide clinical operational leadership for activities at UH/CVC that focus on quality of care, patient safety and experiences, access to care, team culture, financial stewardship and professional development.

This work includes our current efforts to develop a robust safety culture and become a high-reliability organization, as well as activities focused on reducing hospital-acquired conditions (such as surgical site infections) and ensuring optimal patient outcomes. My responsibilities also include developing collaborative strategies and responses for managing the daily high-occupancy levels at UH/CVC.

Q: How have your other leadership roles at Michigan Medicine prepared you for this job?

DM: My previous leadership roles within the Department of Urology and Michigan Medicine’s Office of Strategic Planning and Business Development helped prepare me for the chief clinical officer position in two important ways. First, in my role as chief of the Dow Division of Health Services Research in the Department of Urology, I gained insight and experience with collecting and analyzing data, and using this information to support changes in clinical practice that benefit patients.

As the medical director for Strategic Planning and Business Development, I developed substantial knowledge about the entire spectrum of clinical programs at Michigan Medicine. This position also afforded insight that has been very helpful in considering how Michigan Medicine can achieve enhanced operational partnerships across our growing clinical network.

Q: What are you most excited about when you think about clinical care at Michigan Medicine?

DM: I am most excited about the excellence, innovation and collaboration that defines clinical care within our organization. Every day, I see an unyielding commitment across the organization to measuring and achieving the best possible patient outcomes and experiences, safely introducing the next wave of innovative diagnostic tests and treatments, and partnering with colleagues and team members from many diverse disciplines to bring the right resources and expertise to our patients.

Q: When you leave the hospital, what sorts of things are you most passionate about?

DM: Outside of work, my No. 1 priority is spending time with my family. We are major sports fans, and we very much enjoy playing and watching tennis, basketball and many other sports. We are also very passionate about U-M sports teams; during the academic year, we attend as many U-M sporting events as possible (Go Blue!). I also spend a lot of time reading and I just finished Bad Blood by John Carreyrou.

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