Making a Difference: May 2019 highlights

June 4, 2019  //  FOUND IN: Our Employees,

Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.

Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:

Peer recognition

Laura Hornacek, R.N., orthopaedic surgery

Laura is one of the best, most organized, compassionate and helpful nurses that I have had the privilege of working with over the past four years. Her job requires her to deal with patients and their families in some of the toughest times of their life. Because of Laura’s hard work, attention to detail and optimism, she is able to relieve a lot of their stresses. Her presence is noticed when she is not here, and she is an absolutely integral part of the orthopaedic oncology team. She sets the bar when it comes to nursing and work ethic, and I am lucky to work with her!

Mihaela Hutiu, administrative assistant associate, Von Voigtlander Women’s Hospital

During the past year, Mihaela has demonstrated how to perfectly navigate change, both during her initial arrival as an in-patient unit clerk in the Birth Center and upon assuming a critical payroll position. She has distinguished herself for her ability to learn and utilize different software systems, meticulously process detail-oriented information, prioritize tasks and stringently protect the confidentiality of patients. Beyond her technical acumen, she exhibits a calm, gracious demeanor and a dedication to collaborative problem-solving and service excellence. For these qualities, and much more, I extend to her my deepest gratitude!

William Palazzolo, director of clinical operations, surgery

Bill has gone above and beyond to serve as an agent of change and to help spread the word about the virtual care offerings at Michigan Medicine. The Virtual Care Department is grateful for his willingness to spread the word and to share the experience of the Department of Surgery with video visits at a weekend otolaryngology clinical retreat. His perspective and experience lent a unique perspective to the day and was very much appreciated. Thank you, Bill!

Karen Dalgleish, end user computing specialist senior, HITS

Karen always makes a difference every time I contact the MiChart Help Desk for assistance. She always works hard — going well beyond my expectations — to help resolve any issues I am having. I am very grateful to have her there to help others as much as she has helped me. Thank you so much Karen for all of your exceptional work!

Kristina Haas, medical assistant associate, otolaryngology

Kristina went out of her way to assist one of our department’s patients and his wife. As it was a long walk from one part of the hospital to our clinic, Kristina obtained a wheelchair and picked them up near the cafeteria hallway to bring them down to Taubman Center. The patient and his wife were very appreciative of this kind gesture. This type of task doesn’t really fall into Kristina’s typical workload, but she knew that helping them would make their day and improve their medical care. This type of customer service gives Michigan Medicine otolaryngology a great reputation. Thank you!

Family to staff

Patrick Lavey, patient services assistant, Howell Health Center

It’s hard navigating health systems as a foster parent, but Patrick made the experience so easy! He went above and beyond getting my foster son the medication he needed. He even called the pharmacy on our behalf. Thanks to his work, our kiddo got the meds he needed. When we call into the health system, Patrick and other clerical staff serve as our first impression — and he is doing an EXCELLENT job!

Denali Katnik, certified child life specialist, Child & Family Life

Recently, my son was in the Mott ED. As you can imagine, as a 4-year-old, he was not happy to be there and receive stitches. However, Denali made this experience so much better. I was absolutely amazed with her patience and sincerity and the manner in which she explained the procedure to him. She offered him coloring supplies, a tablet with games, trinkets for him to hold while he received stitches and was even there with him while he received them. I want to acknowledge Denali for her dedication and commitment and a job well done!

Patient to staff

Sarah Bell, M.D., house officer, ob/gyn

Dr. Bell, I can’t adequately put into words how grateful I am that you were there the day my husband and I welcomed our daughter into the world. What was an extremely scary situation for us you handled with such grace. Even though I had not met you before, I was confident in putting our lives in your hands. You were diligent and proactive in your decision-making and because of that, my daughter and I were both healthy after delivery. But what I will never forget is how compassionate and caring you were. Not only were you there for me the day of delivery but you sat on my bed every morning and provided whatever I needed, whether it be answers to questions or emotional support. And after I was discharged you even made time to be at my post-op checkup. You’re the best!

Kelly Pfuhl, MRI technologist, radiology

Kelly went out of her way to take time in explaining to me all that was going to take place. I had real apprehension regarding my MRI, and she was caring, comforting and very considerate of my feelings. She helped me relax and take advantage of all the ways to get through the test. We all ended up with smiles on our faces and a feeling of victory on my part — all due to Kelly! Thank you for all you do!

Click here to nominate a colleague or team who makes a difference at Michigan Medicine!

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