How to get help with MLearning as phone number, email address are retired
Looking for help with MLearning? The Health Information Technology & Services (HITS) Learning Management Team, along with the HITS Service Desk, have several self-service — as well as one-on-one — ways to assist you.
Whether you’re an MLearning learner, manager, facilitator or instructor, the HITS Knowledgebase has step-by-step instructions to guide you through the MLearning system.
These links give you direct access to specific information in MLearning section of the Knowledgebase:
If you need help navigating through the MLearning system, don’t worry, it’s easy. The MLearning – User Support Documentation page is the MLearning Knowledgebase hub, and your one-stop shop to find help with using and navigating the system.
Have a specific question about MLearning? Check out the FAQs. Answers have been provided to a number of commonly asked questions related to the MLearning system.
Job Aids are visual guides that provide step-by-step instructions you can use while working in the system. The page has been divided into sections by role within the MLearning system.
These quick reference tip sheets that provide helpful information for some common items that can cause confusion within MLearning.
Can’t find what you’re looking for or need additional MLearning support? Health Information Technology & Services (HITS) offers three convenient ways to get help:
- Click the online customer service portal (help.medicine.umich.edu)
- Call the HITS Service Desk 24/7 at 734-936-8000
- Visit one of the walk-in “Help Me Now” sites (michmed.org/HMN-locations)
Please note: The MLearning Help Line (734-615-5146) and email (firstname.lastname@example.org) will be retired in mid-April.
MLearning is the Michigan Medicine learning management system for the administration, documentation, tracking, reporting, and delivery of Michigan Medicine mandatory requirements, MiChart training, educational courses, and other training programs.