A more convenient option: E-visits launched for primary care pediatric patients

February 20, 2019  //  FOUND IN: Strategy & Leadership,

In February 2018, Michigan Medicine launched E-visits for adult primary care patients. E-visits are written consults designed to diagnose and treat minor illnesses or conditions initiated through the MyUofMHealth patient portal.

Now, the Michigan Medicine Virtual Care Team is offering the service to primary care pediatric patients, as well!

The visits will serve as an effective way to treat patients who are dealing with common, non-urgent medical conditions.

“We are very excited to offer this new service to our pediatric patients,” said Andi Buchi, M.D., Virtual Care lead physician. “Parents juggle so many things, and a sick child can really throw off their daily routine. E-visits are an easy way for parents to get their child needed care without having to leave home or take time off work.”

With the start of the peak season for sickness, here’s what you need to know about E-visits.

Improved, efficient access

E-visits offer proper medical treatment for children without a family ever having to step foot in a clinic.

Parents (or caregivers) sign into MyUofMHealth and fill out an easy-to-find, condition-specific questionnaire in their child’s account. They answer a series of questions about their child’s symptoms, similar to the questions they would be asked during an office visit, and a Michigan Medicine provider is able to access the child’s electronic health record and review their health history to aid in a diagnosis/treatment.

Patients can reach out via the patient portal day or night and will receive a written care plan with prescriptions (if appropriate) in less than 24 hours. The service is available 7 days a week. There is no phone call or appointment needed and care comes from a Michigan Medicine health care provider.

“Patients or their families will receive the same, high-level care they would get in the clinic if they opt for the E-visit option,” Buchi said. “And it saves them a trip to their primary care physician’s office — and they can conveniently do this at any time of the day.”

Please note, E-visits are currently only available to current Michigan Medicine primary care patients. Each E-visit costs $25 — which is comparable to the amount charged for a regular office visit — and the service is not covered by insurance.

Treatment options

Pediatric E-visits are available to treat:

  • Cough or flu-like symptoms
  • Cold or sore throat
  • Red eye
  • Diaper rash
  • Constipation
  • Diarrhea

“If any parents or caregivers reach out regarding these symptoms or conditions, faculty and staff can let them know that E-visits may be an ideal option,” Buchi said. “Our team is here to help.”

The Virtual Care Program supports the institutional Michigan Medicine strategic plan and priorities, and serves as a resource for all Michigan Medicine departments, faculty, and staff interested in clinical practice and patient care. Clinic resources, including a tip sheet that walks through the patient steps to completing an E-visit, is available on the Virtual Care internal website here.