Interpreter Services launches Language Liaisons Program

December 20, 2018  //  FOUND IN: Updates & Resources

Have you provided care for a patient who did not speak English or who was Deaf, Hard of Hearing or Deaf/Blind? Have you ever thought about how you would feel if you need to get medical care in a foreign country?

If so, you now have the opportunity to make a positive impact on Michigan Medicine’s diverse patient population!

A Language Liaison is a representative from any patient care area such as Ambulatory Care, C&W, UH, ED, etc. S/he will become a content expert in the area of providing services for patients and families who are Limited English Proficient (LEP), Deaf, Hard of Hearing or Deaf/Blind. The Language Liaison will train others in their area and provide feedback to Interpreter Services on additional ways the department can help. This would be an excellent add-on to existing DEI activities.

The organization is a large place and communication can be difficult. Interpreter Services’ ultimate goal is to work together to ensure smooth communication between diverse patients and families and Michigan Medicine itself.

A kick-off meeting will take place in January 2019. It will be a half-day session with lunch provided. There will be fun and informative meetings and webinars periodically when needed. The goal is for Language Liaisons to spend less than one hour per month in these activities unless new initiatives are being implemented, in which case it may require a little more time.

Kick-off meeting information:

  • Monday, Jan. 21, 2019, from 8:30 a.m. to 12:30 p.m. on the main medical campus
  • Friday, Jan. 25, 2019, from 12:30 p.m. to 4:30 p.m. at the Morris Lawrence Building at Washtenaw Community College

Click here to register to become a Language Liaison

If you have any questions, please contact Michelle Harris.