The journey to high reliability

November 7, 2018  //  FOUND IN: Updates & Resources,

Last week, external consultants from Healthcare Performance Improvement (HPI) were on site to help Michigan Medicine continue its journey to becoming a highly reliable organization. HPI is a leading patient safety firm that helps health care organization reduce their preventable medical errors by up to 80 percent.

Tami Strong and Rob Douglas, both HPI safety experts who have helped dozens of other organizations across the country, led nearly 50 focus groups of eight to 12 participants each to talk with employees and leaders across all areas of the institution.

From clinical staff to faculty to support functions, all groups were invited to share their perceptions about Michigan Medicine’s current safety culture, and the areas with the greatest opportunities for improvement.

Later this month, Strong and Douglas will present a formal summary of the focus groups to the organization’s leadership and key stakeholders. This diagnostic report will help the high reliability steering committee, in collaboration with HPI, identify those specific areas where that will become focal points for future training and culture discussions.

Additional information about the key learnings and the resulting actions plans will be shared when available, early next year.

And to learn more about the journey to high reliability journey at Michigan Medicine, click here.