Week in Review: Week of Oct. 15, 2018

October 19, 2018  //  FOUND IN: Updates & Resources,


TGIF everybody! As the week winds to a close, take a look back at some of the featured stories at Headlines.

Over the past few days, readers learned about a unique survey that allowed patients, families and employees to give timely feedback at the Rogel Cancer Center and radiation oncology clinic. Employees also met Pam Beatty Cupitt, an administrative manager who has been dedicated to the organization for 50 years; Senior Director of Quality Linnea Chervenak, M.H.A., stopped by to share her advice to aspiring leaders; and faculty and staff were lauded for Making a Difference last month.

In case you missed anything, here’s the latest:

Breaking the rules for better care

This summer, the Office of Patient Experience carried out a survey in the Rogel Cancer Center and radiation oncology clinic asking one simple question: “If you could change one thing or break one rule to improve the patient experience, what would it be and why?” Click here to read about the feedback the teams received — and find out if a similar survey would be beneficial in your area!

Fabulous 50: Administrative manager celebrated for half a century at Michigan Medicine

Pam Beatty Cupitt arrived at Michigan Medicine in 1968 — one year after graduating high school and at a time when typewriters sat on every desk. A lot has changed since then, including her role, as she began as a ward clerk and now serves as an administrative manager in the U-M Medical School. Learn Cupitt’s story as she prepares to be honored at the upcoming Service Awards dinner on Oct. 29.

Providing quality leadership: Q&A with Linnea Chervenak, M.H.A.

Since its inception in 2016, Linnea Chervenak, M.H.A., has teamed with Chief Quality Officer Steve Bernstein to help develop and carve out a role for the Quality Department at Michigan Medicine. In honor of Quality Month, the senior director of quality recently sat down with Headlines to discuss her responsibilities and the advice she’d give to aspiring leaders. Check out what she had to say!

Making a Difference: September 2018 highlights

Employees across the organization work hard to inspire their colleagues and make a difference in the lives of those they serve. Click through to read about some of the remarkable faculty and staff members who were recognized by a patient, family member or coworker last month.

Want to stay in the know on the go? Check out the latest edition of The Wrap at the top of the page!

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