A month in a day: Organization celebrates Quality Month 2018

October 29, 2018  //  FOUND IN: Our Employees,

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Every October, Michigan Medicine celebrates Quality Month — a time to recognize and honor teams across the institution that are working to continuously improve the quality and safety of patient care.

This year, the Quality Month planning committee expanded the event from a poster session to a full day of learning and idea sharing. The expanded agenda featured more opportunities designed to facilitate discussions among attendees and share best practices.

The day started with opening remarks from Steve Bernstein, M.D., M.P.H., who thanked attendees for their contributions to the health system and showed key highlights from this year’s poster session, which are included in the accompanying infographic.

Bernstein then moderated a panel discussion about engaging patients in quality improvement. Featuring representatives from Michigan Medicine and patient advisors, the panel focused on how collaboration between patients, families and staff in cardiac rehab and pathology have become an integral part of how they approach quality improvement in their areas.

The afternoon kicked off with a presentation of this year’s winning poster, “Optimizing clinic efficiency by developing a novel bandage wrapping device,” submitted by Darlene Yao, clinical research manager of the Michigan Medicine MedSport clinics, and colleagues from MedSport.

For more on the winning poster, check out this Headlines article.

The highlight of the day was the poster session during which 84 teams presented their work to colleagues and leaders from across the organization.

New this year, the poster session showcased improvement work being done at two of Michigan Medicine’s partner organizations, MidMichigan Health and Metro Health. A team from U-M’s main academic campus also presented a poster on improvement work being done in the Shared Services Center.

“This was our first time participating in the poster session, but we’ve been working with the Quality Department for a while now,” said Carol Jones, a clinical nurse leader at Metro Health. “Our nurses have great ideas, and Quality can help us with the data collection and putting all of those ideas into motion.”

Jones and her team presented a poster entitled, “Reducing ED visits and readmissions in the colectomy patient population.”

“This whole day has been fun,” Jones added. “The people we’ve been talking with all speak our language and we can all learn so much from each other.”

The day wrapped up with a keynote address by Peter Rea, Ph.D., whose talk entitled “Exception to the Rule: The Surprising Science of Character-Based Culture, Engagement, and Performance,” focused on defining character-based leadership and the tangible benefits it can bring to the rapidly-changing world of health care.

For a full list of posters presented at this year’s event, visit the Quality Month website. And check out the photo gallery above to see pictures from the event!