Service Spotlight: Better communication, better care

Exceptional communication is a key component to patient care.

The manner in which a physician or other clinician communicates information to a patient is as important as the information being communicated.

Patients who understand their caregivers are more likely to acknowledge health problems, understand their treatment options, modify their behavior accordingly and follow their medication schedules.

In this month’s Service Spotlight, the Office of Patient Experience is sharing letters from patients who had a great experience as a result of exceptional communication by Michigan Medicine physicians.

Shahbaz Ahmed, house officer, internal medicine

“Dr. Ahmed cared for me with compassion as an individual. He demonstrated a sincere interest in my health and well-being. And it was very reassuring that he explained in detail — and in easy-to understand language — every aspect of my treatment. I feel that his medical knowledge is of the highest level. He even contacted me at home to find out how I am doing! I am very grateful to have him as my nephrologist.”

Joshua Bornstein, house officer, dermatology

“Dr. Bornstein is an exceptional doctor. His demeanor, respect for patients and desire for excellence in patient care is outstanding and well beyond his years. It’s a pleasure to have him as my dermatologist. He always explains my results in a simple and clear manner and is always willing to answer my many questions and provide thorough answers. Michigan Medicine is very fortunate to have him!”

The Office of Patient Experience has identified the following resources for faculty and staff to improve communication with patients and families:

• Checklist on best practices for rounding with patients: Download the checklist by clicking here.

• Watch a video on making high quality connections.

• Watch this video on patient-centered rounding.

• Faculty can attend a workshop on enhancing communication skills. Click for details.