Making a Difference: July 2018 highlights
Employees across Michigan Medicine continue to make a difference and inspire colleagues through their hard work and dedication. Recognizing the contributions employees make to the organization helps the team to become more motivated, drives better teamwork and gives each individual a sense that they are an integral part of achieving organizational goals.
Here are just a few examples of how faculty and staff helped Michigan Medicine provide exceptional care and service last month:
Ella Sandefur, unit host, 6C pulmonary
Ella is one of those people who makes everyone’s day brighter with her warm smile, willingness to help, thoughtfulness and unwavering commitment to excellent patient care. She is always going above and beyond to create an environment of appreciation for the staff and I often hear them say “she’s the best!” I’ve also seen her connect with patients on a level that I would want for myself or loved ones if hospitalized. She is very special and one of those people that is doing what she’s meant to and I’m so grateful for her. What a wonderful asset she has been to the Michigan Medicine team for more than 30 years!
Isabelle Ryan, interpreter, Interpreter Services
Isabelle is phenomenal. I was the pediatric nurse of a patient with French-speaking parents. Over the course of two days, Isabelle was there for me — and the grateful parents — from the admission process until discharge. Isabelle made sure the parents understood every detail of the care plan and made them comfortable in the care of their child. She was an invaluable resource to me in my role as a nurse. Merci beaucoup, Isabelle!
Anuja Mudali, communications manager, Office of Patient Experience
I would like to recognize Anuja for all of her contributions to the internal communications department. Specifically, I want to thank her for always helping out with photos whether it be for the employee newsletter or executive headshots and everything in between! Anuja always does a great job and always does it with a positive attitude. She’s flexible, accommodating and a straight up boss when it comes to teamwork! She is a regular contributor to the employee newsletter, a relationship architect, an empathetic ear, a DEI advocate, an excellent advisor — the list goes on. Thank you, Anuja, for your commitment to improving the employee and patient experience — we appreciate you!
Rachel Osborn, M.D., clinical assistant professor of pediatrics and communicable diseases and clinical assistant professor of internal medicine
Recently, a patient was supposed to go to a country music concert and missed it due to a hospital stay. Dr. Osborn was able to get the singers to send the patient a personalized video clip! Thank you, Dr. Osborn, for making a difference for this patient and for reminding our division that there are other things besides medicine, etc. that can make an impact. You listened to the patient and knew what they needed in that moment. That’s what makes you special.
Patient to staff
Nonie Arora, medical student
Through my lengthy hospital stay, one of the physicians that made a huge difference in my patient experience was Nonie Arora. Nonie was part of the general medicine team through several weeks of my hospitalization. She was incredibly dedicated and attentive to my rare and complex condition. I am so grateful for her 2-3 visits each day, her incredible communication, research and compassion. I developed tremendous trust in Nonie’s daily assessment of my labs, treatment plan and honest and clear communication. Thank you Nonie for making a huge difference in my life at a very difficult time! You are already an amazing physician with a very bright future.
Christine Schultheis, R.N., Von Voigtlander Women’s Hospital
Thank you, Christine, for being an impactful and nurturing nurse during our childbirth experience. You displayed the sincerest, most caring approach and were with us through the most stressful moments of our experience; which is why we were overjoyed and so comforted to later find out you were there for the happiest moments in the operating room when our little guy finally made his debut. Your quick actions, attentiveness, listening ear and support did not go unnoticed.
Family to staff
Terry Sheldon, unit custodian, Environmental Services
While my daughter was in PICU recovering from surgery, she missed our two dogs at home. She saw some of the organization’s dogs, including Anna, but Terry took it to the next level. He was so incredibly kind and took the time to make a dog for my daughter out of towels. She loves it! Thank you Terry! As you have proven, little things make all of the difference.
Click here to nominate a colleague or team who makes a difference at Michigan Medicine!