Quite an experience! Patient Experience Week a success at Michigan Medicine

May 3, 2018  //  FOUND IN: Strategy & Leadership,

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Last week, a number of events across the academic medical center brought together faculty, staff, students, patients and families to discuss, celebrate and engage in all aspects of the patient experience.

Patient Experience Week kicked off with a panel discussion on Physician Burnout and Well-Being, which was moderated by Marschall Runge, M.D., Ph.D., dean of the U-M Medical School, executive vice president for medical affairs and CEO of Michigan Medicine. The physicians on the panel discussed a myriad of issues that impact the physician/faculty experience, including operational issues, personal expectations and a willingness to openly recognize the problem of burnout in both themselves and others. In case you missed it, a full video of the panel discussion is now available online by clicking here.

The next day, the 2nd annual Patient Experience Expo drew more than 35 exhibitors and 300 attendees to the Towsley Lobby. Participants had an opportunity to engage with staff from all parts of the organization.

“To see so many amazing resources available to our patients and families in one place is almost overwhelming,” said Denise Davis, a nurse supervisor in the cardiac procedure unit who attended with two of her colleagues. “It brings me joy to see everything the organization does for the people it serves.”

Attendees also got to meet with a few of the individuals who benefit the most from the organization’s commitment to the patient experience.

“For families who come here, Michigan Medicine often becomes their home away from home,” said Amy Ohmer, whose two daughters are patients at C.S. Mott Children’s Hospital. “Our experience has been so good – thanks mostly to the programs represented here at the expo – that we wanted to come and show our support and make sure employees know about these programs so that other patients can benefit from them as well.”

The day was rewarding for exhibitors as well.

“Faculty and staff recognize our uniforms and our badges, but they don’t always know how many services we can provide to them or their patients,” said Lt. Gary Forts of Security Services. “We wanted to come here and let them know that we’re a resource in the organization and we can make this a better place to work and receive treatment.”

The day after the expo, the Office of Patient Experience partnered with the Office for Health Equity and Inclusion to host an event focused on improving communication with diverse patient populations. Resources from the event are now available on the OHEI website.

The week ended with two entertaining and engaging events – first, individuals helped paint a mural with the help of Gifts of Art followed by the first-ever Michigan Medicine Quiz Bowl.

For the mural, faculty, staff, and even a few children (it was Bring Your Child to Work Day!) stopped by the UH cafeteria to help paint pieces of art that will be permanently installed in UH South.

Quiz Bowl wrapped up the week as teams from around Michigan Medicine answered questions in a Jeopardy-style contest. Winners from the event are featured in the photo gallery above.

Thank you to everyone who participated in Patient Experience Week and to everyone who contributes to the patient experience every day!

Save the date for Patient Experience Week 2019 – coming April 22-26!